We are hiring a Community Engagement Volunteer Coordinator to cover specific counties, please see details below.
The Community Engagement Volunteer Coordinator is responsible for recruiting, onboarding, assigning, supervising, recognizing, and managing the performance of Big Bend Hospice Volunteers. This position will collaborate with Community Relations components to assist in Volunteer recruitment which includes presentations, tabling events, and hosting interest meetings. We are looking for experienced individuals who understand how to creatively attract and retain enthusiastic and highly engaged volunteers.

We are hiring a Community Engagement Volunteer Coordinator who will focus on the following geographic area:

• Jefferson, Madison, & Taylor Counties
• Gadsden and Liberty Counties

Hospice work is not a job – it’s a calling.

Caring for patients and their families at the end of life requires exceptional people with the spirit and commitment to providing compassionate care.

Big Bend Hospice has been the “Hometown Hospice” in the Florida Big Bend area since 1983. Our non-profit's mission is to “inspire hope by positively impacting the way our community experiences serious illness or grief one family at a time.”

Big Bend Hospice strives to be the employer of choice and is committed to providing the education, tools, and work environment to allow employees to perform at their best. For more information about Big Bend Hospice, visit bigbendhospice.org or us on Instagram or Facebook.

Our Culture

Our culture is cultivated using the following values:

• Integrity - We demonstrate integrity in everything we do
• Accountability - We hold ourselves accountable to the highest standards
• Respect - We respect our patients and the families we serve, and we respect one another
• Stewards - We are good stewards of our resources
• Innovation - We strive for increased knowledge and explore innovative ways to fulfill our mission
• Excellence - We are committed to excellence and helping each employee reach their highest potential

Your Main Duties and Responsibilities

(Includes but, not limited to)

Volunteer Coordinator Duties:

• Acknowledge, celebrate, and sustain volunteer involvement
• Advocate for volunteer participation
• Assign ideal volunteers to Patient-Families or Staff
• Attract, screen & onboard a volunteer workforce
• Document Volunteer Involvement in BBH EMR
• Manage volunteer performance and impact
• Plan for strategic volunteer engagement
• Supervise, coach, & evaluate volunteer performance
• Provide volunteers with consistent communication

Other important Job duties and functions:

• Audit process for continuous improvement opportunities
• Build organizational capacity – Planning and development
• Collect, analyze, and act upon reliable and valid data
• Deliver, and exchange information with the IDT and other various BBH departments
• Develop mutually beneficial collaborations via outreach & partnerships- recruitment
• Manage conflict and lead
• Organize, motivate, and control resources- resource allocation and stewardship
• Report monthly KPI’s
• Research and develop new initiatives
• Respond and assess Patient-Family needs
• Update SOP’s and workflows
• Volunteer Coordination: The volunteer coordinator plays a crucial role in recruiting, training, and coordinating volunteers. They ensure that volunteers are properly matched with patients and tasks, enhancing the quality of care provided. This requires a presence in all three counties.
• Compliance and Regulation: Managing volunteers in a healthcare setting involves adhering to various regulations and guidelines. The volunteer coordinator ensures we participate in all IDT’s, and reduces risk of non- compliance.
• Enhanced Patient Care: Hospice volunteers provide emotional support, companionship, and practical assistance to patients and their families. The strategic county volunteer coordinator optimizes volunteer placements to meet the specific needs of each patient, improving overall care.
• Time and Resource Efficiency: Coordinating volunteers can be time-consuming. The volunteer coordinator streamlines the process, allowing clinical staff to focus on their primary responsibilities while volunteers handle supportive tasks
• Training and Development: Volunteers require training in areas like communication, infection control, HIPPA, professional boundaries, and psychosocial aspects of death and dying. The volunteer coordinator must provide this training, ensuring volunteers are well-prepared to serve effectively.
• Volunteer Retention: A dedicated volunteer coordinator builds strong relationships with volunteers, boosting retention rates. Happy and engaged volunteers are more likely to provide long-term support.
• Community Engagement: Hospice volunteers are often drawn from the local community. The volunteer coordinator strengthens community partnerships, recruits new volunteers, and raises awareness about hospice services.
• Quality Assurance: Monitoring and evaluating volunteer performance is essential for maintaining high-quality care. The volunteer coordinator implements quality assurance processes and addresses any issues promptly.

Requirements:

• BA/BS Degree in public relations, communications, social work, human resources, or a related field.
• A minimum of two years’ experience in marketing, public relations, or related field; preferably in health care and with some experience at a management level.
• Recruiting or sales experience is a plus
• Excellent communication and organizational skills
• Strong negotiating skills
• Proficient in Microsoft Office Suites (Word, Powerpoint, Excel, and more)
• Valid driver's license

We Got the Perks:

• Annual PTO accrual based on years of service. For example, 0-2 years of service receive 120 hours of PTO.
• 9 paid holidays annually
• Medical (UHC), dental, vision, STD, LTD, FSA, EAP, life insurance, and supplemental life insurance
• 5% 403B match after one year of employment with us
• Employee recognition programs and discounts
• PSLF (Public Service Loan Forgiveness) eligibility for most roles

Join a Team that inspires hope!

Big Bend Hospice is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. We celebrate diversity without discrimination based on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.