Job Summary

• The CSR’s main responsibility is to be accurate, cheerful while maintaining a smooth, well-planned, and orderly flow of clients and patients.

General Accountabilities

• Greet clients and pets by name.

• Keep a calm presence in stressful situations.

• Direct patients to the emergency services via phone triage if applicable for the patient’s condition.
• Monitor patient stability in the lobby and be able to identify and triage critical patients.
• Inform clients of expected waiting time based upon current caseload.

• Maintain the appearance and cleanliness of the waiting room, reception area, client restroom and exam rooms. Help maintain cleanliness of all other areas when needed.

• Report any required repairs to the appropriate person. Communicate with the practice manager when repairs are needed and when they are completed (in the PM absence).

• Restock and maintain inventory of front lobby products, office supplies, client education materials, hospital brochures, etc.

Job Qualifications

• Education: High school diploma or equivalent

• Experience: One year of related experience

Skills

• Excellent verbal and written communication

• Active listening

• Monitoring

• Service orientation

• Judgment and decision making

• Critical thinking

Phone

• Receive incoming calls on a multi line system.

• Screen and direct calls to appropriate doctors and/or staff members.

• Record complete phone messages and place them on the doctor’s message board.

• Complete follow up calls on urgent care patients.

• Ensure that records are sent to primary care / referring veterinarians within 24 hours.

• Respond to routine medical care questions.

Files and Correspondence

• Review client charts for complete information including patient history form, client contact information, and any other relevant history forms.

• Update patient record.

• Prepare condolence cards and other correspondence for the doctor or practice manager signature.

• Complete consent forms and verify client and patient information, enter and attach info into EzyVet.

• Provide client education materials.

• Fax/email patient records at client request.

• Use the EzyVet software system to accurately and efficiently search for information.

• Handle incoming and outgoing mail and email.

Financial responsibilities

• Enter payments into EzyVet accurately.

• Process cash and credit card transactions.

• Reconcile payments daily.

Veterinary Skills/Experience

• Familiar with common illnesses, be able to identify potential contagious disease and follow appropriate isolation protocols.
• Ability to obtain relevant patient history and triage urgent cases appropriately.
• Identify patients requiring emergent medical intervention and communicate appropriately with medical staff.
• Communicate sympathetically with clients experiencing varying ranges of emotional distress, euthanasia.

Previous experience working in a veterinary clinic or equivalent veterinary setting required. Emergency/urgent care experience strongly preferred.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Uniform allowance

Schedule:

• 10 hour shift
• 12 hour shift
• Day shift
• Evening shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person