Qualifications

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Ability to problem solve and make decisions in a fast-paced environment

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Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual

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High School graduate or equivalent

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Basic office, computer skills, and organizational abilities

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Excellent interpersonal relations abilities

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Excellent telephone skills

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Knowledge of common medical terminology

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Able to work independently, demonstrating sound judgment

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Read, write, speak, and understand English as needed for the job

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Be available as required for on-call duty outside of normal office hours

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Scheduling: 1 year minimum in healthcare scheduling

Responsibilities

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Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match

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Performs various supervisory activities related to scheduling both caregivers to clients, timecard processing, and other responsibilities as needed

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Maintains a positive demeanor at all times and is able to effectively multitask in a high functioning office environment

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Schedules the daily activities of caregivers, answers telephone, takes inquiries or messages in an upbeat, professional manner

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Communicates continually with associates and clients to evaluate service

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Serves as a team player within an office environment

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Maintains documentation of associate work record in ClearCare

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Responds promptly and courteously to all client and caregiver calls

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Serves as liaison between associates and Operations Director

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Maintains integrity in every interaction with caregivers and clients

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Maintains professionalism in all interactions

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Other general office and clerical functions

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Other duties assigned by Director of Operations

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Home Health

Schedule:

• Monday to Friday

Application Question(s):

• Do you have experience with the HHA Exchange system?
• Do you speak English and Spanish?

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person