62 Customer Care Associate (Morning/Afternoon Shifts) Jobs in Phoenix, AZ
BetMGM LLC is Hiring a Customer Care Associate (Morning/Afternoon Shifts) Near Phoenix, AZ
We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor’s “Best Places to Work”.
Responsibilities
- Become the primary point of contact for all customer inquiries via e-mail/ phone/ live chat, and represent the company in a polite, professional, and courteous manner
- Assess situations, identify issues, and follow established Standard Operating Procedures to resolve complications, as well as anticipate, meet and exceed our customers’ needs and expectations, and achieve agreed-upon levels of service/ quality standards
- Work in coordination with other teams, local and remote, to achieve assigned objectives, as well as escalate system anomalies and individual issues faced by clients to relevant departments
- Proactively analyze various situations and recommend pre-emptive solutions to mitigate future problems
- Act as a lobby host within provided guidelines; adopt a customer-centric attitude and ensure that our clients’ experience improves with every interaction
- Perform other duties as assigned, based on business needs
- Must be able to stand or sit and operate computers and other technological devices for extended periods of time
- Customer Care Associates are required to be available to work a minimum of 8.5 hours on each work day. Schedules are created around business needs, with many events occurring in the evenings and weekends. Agents are expected to allow for flexibility to work during these times.*Morning/Afternoon shifts for Arizona-based Customer Care Associate positions will be scheduled to begin between the hours of 10:00am - 4:00pm MST
- Bachelor’s degree or equivalent work experience
- Excellent communication and interpersonal skills; strong command of spoken English and use of proper grammar
- Ability to perform well in a fast-paced, multi-task/ -cultural, dynamic environment
- Knowledge of, and ability, to quickly learn about tech, online gaming applications, CRM and call center software
- Minimum 1-2 yrs. of experience working at a shift-based, customer service/ tech support/ call center environment
- Ability to apply customer service, troubleshooting and tech support skills in combination
- Proven ability to work as part of a team, to meet your own and team-based objectives and metrics
- Knowledge and interest in online gambling and/or sports industry: real-money betting, sports, casino and poker, internet applications, payment processing, basic tech support
- Ability to express smile, empathy and positive attitude while maintaining friendly & professional disposition over variety of communication channels
- Knowledge and interest in technology, desktop and mobile applications and software
- Ability to work a flexible schedule, I.e., holidays, weekends, evenings, and overnight in addition to large sporting events (Super Bowl, March Madness) as needed.
- Believe in Your Game – Take your shot! There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.
- Backed by the Best - With our expertise—merged with that of our world-class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
- Do What’s Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
- Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
Gaming Compliance
Candidate must comply with and support the company’s responsible gambling policies, procedures and initiatives.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
BetMGM LLC is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.
Job Summary
Full Time
$38k-48k (estimate)
03/17/2024
05/16/2024
betmgminc.com
Jersey City, NJ
25 - 50
Related Companies
The job skills required for Customer Care Associate (Morning/Afternoon Shifts) include Customer Service, Customer Care, Call Center, Commitment, Scheduling, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Associate (Morning/Afternoon Shifts). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Associate (Morning/Afternoon Shifts). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Associate (Morning/Afternoon Shifts) positions, which can be used as a reference in future career path planning. As a Customer Care Associate (Morning/Afternoon Shifts), it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate (Morning/Afternoon Shifts). You can explore the career advancement for a Customer Care Associate (Morning/Afternoon Shifts) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Associate job description and responsibilities
Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Associate jobs
Attending training sessions to grow knowledge of products and to develop customer service skills.
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Customer orientation and ability to adapt/respond to different types of characters.
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Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.
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Delivering great customer experiences (CX) needs to be everyone’s job.
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Step 3: View the best colleges and universities for Customer Care Associate.
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