Responsibilities Include: 

Operations

•  Effectively process financial transactions by utilizing Bethpage systems in accordance with established policies and procedures. This includes but is not limited to deposits, withdrawals, payment, issuing bank checks, money orders, gift cards and process Speed Deposit and Night Drop transactions, if applicable.
• Make sound decisions that adhere to all policies, procedures, and regulatory banking requirements. Ex: making determinations for check holds while adhering to funds availability policy.
• Identify red flags based on risk guidelines and refer escalations to supervisors when necessary.
• Manage teller line and drive-up traffic to limit wait times.

Member Experience

• Provide exceptional member experiences by cultivating relationships.
• Identify member needs and recommend beneficial products and services.
• Refer members to the platform or business partners to further assist the member with their banking needs.
• Engage with members as they enter the branch by welcoming them.
• Assist with lobby management by checking in with members waiting for platform services.
•  Process requests that can be managed at the teller line. Ex: printing of debit cards, submitting fraud claims and disputes, etc.

Compliance

• Supports the branch by participating in opening/closing procedures, daily reports, audit tasks and dual control
• Maintain controls, reconciliations and reports as needed or required. This includes, but is not limited to verifying currency, balancing individual cash box/cash recyclers (TCR), daily reports, CTR’s, SAR’s.
• Stays abreast and adheres to policies, procedures, and banking regulations.
• Identifies and handles existing, emerging risks and fraud trends to minimize exposures to members. and Bethpage.
• Complies with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.

Strategy

• Participate in the overall success of the individual, branch, Retail Banking and organizational goals by meeting or exceeding assigned performance goals and metrics.