Description

SUMMARY: 

To ship, receive, and deliver supplies, materials, and equipment, and maintain inventory control and records; perform related work.

ESSENTIAL DUTIES AND RESPONSIBILITIES: other duties may be assigned as needed.

• Receive incoming shipments and compare items to work orders provided by supervisor

• Count items to ensure that the correct number have been received

• Determine storage areas for incoming shipments and allocate appropriate space within the warehouse

• Assist in physically moving incoming items to designated storage areas and supervise storage activities

• Look through work orders to determine order picking activities and pick orders according to the specific instructions provided

• Match order information in order cards with information on picked items to ensure conformity

• Operate forklifts to pick heavy boxes and transport them to checking areas

• Ascertain the quality and quantity of picked items and ensure that they are safely delivered to the delivery pallet

• Assist in loading and unloading trucks and determining safe ways of stacking items on the truck and retrieving items in a safe manner

• Record damaged or defective items and replace them according to company policies

• Handle returns and exchanges by ensuring that reverse distribution processes are followed properly

• Ascertain that all incoming and outgoing shipments are properly labeled and that correlating documents are available with each shipment

• Select the method of consignment utilizing knowledge of shipping procedures, routes, and rates

• Arrange for a carrier vehicle or pickup

• Compare the amount and identification numbers of goods against orders

• Post weight and shipment charges

• Maintain files of shipping records

• Trace missing or lost shipments

• Assemble wood and cardboard containers or pick pre-assembled containers

• Route products to departments

• Attach identifying information and delivery instructions on containers

• Organize records of goods shipped

BEHAVIORAL CAPABILITIES 

INTEGRITY: Does not ethically cut corners. Remains consistent in terms of what one says and does and in terms of behavior towards others. Earns trust of coworkers. Puts organization above self interests.

CUSTOMER FOCUS: Regularly monitors customer satisfaction. Meets internal and external customer needs in ways that provide satisfaction and excellent results for the customer.

ENERGY:  Exhibits energy, strong desire to achieve, high dedication level. 

ANALYSIS SKILLS: Identifies problems/opportunities. Analyzes problems and elevates to Customer Service Lead or Customer Service Manager, if necessary. 

INITIATIVE: Goes beyond the “call of duty,” finds ways to exceed customer expectations. Shows bias for action (“do it now”).

ORGANIZATIONAL SKILLS: Can perform multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information in a useful manner.

PRIORITIZING & COMPLETING TASKS: Spends his/her time on what’s important; quickly zeros in on the critical few and focuses to meet deadlines; remains focused.

TIME MANAGEMENT: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others.

WRITTEN/VERBAL COMMUNICATIONS: Is able to write and speak clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

DRIVE FOR RESULTS: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers.

EDUCATION and/or EXPERIENCE

High School Diploma/GED

Some College or degree in progress desired

3-5 years in a shipping and receiving role

REQUIRED SKILLS

Microsoft Office Suite

Proficient in Excel

Experience: handling, storing, and shipping materials or supplies; operating material handling equipment; accessing information on a computer; reviewing documents for accuracy and completeness.

PHYSICAL REQUIREMENTS

Able to lift 50 pounds