8 Guest Service Agent / Front Desk Jobs in Fresno, CA
Best Western is Hiring a Guest Service Agent / Front Desk Near Fresno, CA
Position Summary:
A Guest Service Agent must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to make the guest experience memorable. Ensures the highest level of guest services are provided and that our standards are always met and maintained.
- Able to work a flexible schedule, be reliable and adhere to start times.
- Wear proper attire and a nametag while on shift. Keep personal appearance professional.
- Complete all required company and brand-specific training and/or certifications in a timely manner.
- Acknowledge guests in public areas with warm friendly greetings. Use the 5/10 rule.
- Able to courteously engage with, attentively listen to and respect diverse groups of guests in a professional manner.
- Stay updated on events, including groups and meeting room usage, to effectively handle all foreseen situations.
- Perform accurate check-ins & check-outs as well as other necessary Property Management System functions.
- Answer the telephone in a timely and professional manner.
- Adhere to Hotel procedures for two-way radio communication. Use hotel protocols to communicate guest issues so they can be addressed promptly with management.
- Maintain clear and efficient communication and coordination with housekeeping and other departments regarding room status, including maintenance deficiencies.
- Anticipate and address guests' service needs. Respond to guest requests and inquiries promptly and in a professional manner. Attend to any guest complaints and take service recovery measures if required.
- Make reservations over the phone using proper sales techniques.
- Know all hotel services, features and local attractions to respond to guest inquiries accurately.
- Efficiently process credit card payments following security protocols.
- Responsible for maintaining and recording accurate documentation regarding registration, changes, charges, customer service logs and maintenance issues.
- Follow and complete the appropriate shift checklist.
- Ensure hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
- Maintain a safe, secure and healthy work environment by following safety and security protocols and complying with hotel policies and procedures.
- Know and be able to follow the emergency procedures for the Hotel. Report accidents pertaining to guests or personal injury immediately to a supervisor.
- Be knowledgeable about the hotel's marketing program, specials & packages and use sales techniques to upsell rooms to maximize revenue and occupancy levels.
- Adhere to the master key sign-out protocols and ensure the security of the assigned master key.
- Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.
- Follow supervisor directions and work independently with minimal supervision.
- Be able to stand for extended periods of time.
- Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
- Be able to bend, reach, kneel, pivot and grip items while working at assigned desk area.
- Must have the manual dexterity and coordination to operate all office equipment.
- Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
- High School Diploma or GED required.
- Experience in Guest Services.
- Excellent communication, customer service and time management skills.
- Able to organize, plan ahead and manage workload.
- A team player, yet able to work independently.
- Ability to work effectively in a fast-paced environment.
- Computer skills, specifically Microsoft Office and use of the internet.
Job Summary
Full Time
Accommodations
$28k-37k (estimate)
03/28/2024
05/27/2024
bestwesternames.com
AMES, IA
<25
2012
RICHARD H SEVDE
<$5M
Accommodations
Related Companies
The following is the career advancement route for Guest Service Agent / Front Desk positions, which can be used as a reference in future career path planning. As a Guest Service Agent / Front Desk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent / Front Desk. You can explore the career advancement for a Guest Service Agent / Front Desk below and select your interested title to get hiring information.
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