At Caplugs, we work to identify and develop talent, continuously focusing on innovation, learning and improvement to deliver on our promise to be the product protection partner our customers need to solve their challenges. Are you ready to be a part of our team?

SUMMARY: Engineering support position responsible for supporting Customers, Sales Engineer, Industrial Account Managers (IAM’s), Inside Sales, Regional Sales Managers and Customer Service. Provide technical support to sales engineers, customers, reps, and marketing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Experience needed in Solidworks and/ or AutoCad design

· Travel throughout the region as needed to support sales engineer / customer (20-25%).

· Assist in driving revenue and profitability through the development of custom and catalog applications

· Design custom products using Company supplied design software) – Molded Masking and Tape Die Cut design (if trained)

· Project Management - Own each project through all phases of quoting, approval, tooling, prototyping, final part delivery

· Provide Technical Support when required and to Customer Service, and Inside Sales including data sheets, Safety Data Sheets (SDS) and Drawings.

· Support Gross Margin Requirements to reach company goals.

· Assist in driving revenue and profitability through the development of custom and catalog applications

· Coordinate activity with the Customer Satisfaction Coordinator and Quality Control Department for parts that are shipped to the customer which are rejected.

· Collaborate effectively with the Regional Sales Managers, Account Managers (IAM’s or Reps), design engineering, manufacturing, quality, and marketing, and continually look for ways to improve the quality, accuracy, and speed of the design and tooling process.

· Work with team to determine costs and issue formal quotation to customer based on engineering estimate and sales analysis.

· Competitor Cross-Reference Matching

· Secondary part quoting, part build and management.

· Assign and coordinate new part numbers, and new tooling for custom parts.