TITLE: Office Support Specialist

PROGRAM: Energy Conservation

SUPERVISOR: Weatherization Director

WORKSITE: Main Office – 1531 East St., Pittsfield

CLASSIFICATION: Full Time, Non-Exempt

GRADE: Grade 2

UPDATED: 4/10/2024

GENERAL SUMMARY:

Provide administrative support to BCAC's energy conservation program. Provide information and assistance to clients interested in or currently receiving energy services.

RESPONSIBILITIES:

• Scheduling appointments for field staff, including calling eligible clients and explaining available program services
• Answering and forwarding telephone calls, emails and internet inquiries
• Screening clients for program eligibility into heating and weatherization services
• Entering data into Salesforce and various funder data systems
• Filing/faxing/copying/mailing
• Preparing correspondence and bulk mailings
• Assisting with funder invoicing and reporting

ESSENTIAL FUNCTIONS:

• Occasionally able to lift up to 40 lbs.
• Occasional climbing, standing, bending, reaching above and below shoulder height, bending and twisting, grasping with one or both hands
• Frequent phone and oral communication, public contact, working with others, must be able to comprehend and follow instructions
• Continuous sedentary work, typing data entry, computer, repetitive movement of hands, arms. Hearing and vision are needed.

QUALIFICATIONS:

• Associates degree with minimum 2 years office experience or high school/GED diploma with a minimum 5 years office experience
• Computer experience with Microsoft Office and Internet use
• Excellent English communication skills, written and verbal – bilingual a plus
• Ability to multi-task in a busy office environment
• Knowledge of home building/remodeling terminology a plus

** To comply with regulations by the American with Disabilities Act (ADA), the principal duties in job descriptions must be essential to the job. To identify essential functions, focus on the purpose and the result of the duties rather than the manner in which they are performed. The following definition applies: a job function is essential if removal of that function would fundamentally change the job.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person