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Berkeley College is currently seeking a Helpdesk Analyst.
The Berkeley College Helpdesk is the single point of contact for the college's user community for service requests, incident reporting, application queries, and customer communication. This position provides primary technical end-user support of personnel desktops/laptops and associated peripherals. This may include diagnosis and troubleshooting of all organizational software, hardware, and operating systems via phone, chat, email, and self-service requests.
This position is also responsible for the distribution of customer communications and the forward schedule of system changes. A successful candidate for this position must have excellent written and verbal communication skills, a consistently positive attitude, and outstanding customer service.
This is a full-time position at the Woodland Park location.
Work Hours: Monday - Friday 8:00 AM - 4:00 PM, with the flexibility to work other hours as needed. Hours may be modified at the discretion of the Manager as necessary to provide 24x7x365 customer support.
Qualifications/Requirements:
Berkeley College is committed to excellence in diversity and equity and the creation of an inclusive learning and working environment. We are an Equal Opportunity Employer and consider applicants for all positions regardless of race, color, religion, creed, gender, age national origin, marital and veteran status, disability, sexual orientation, gender identity or expression, or any other legally protected status.
Full Time
Colleges & Universities
$57k-70k (estimate)
03/30/2024
04/30/2024
berkeleycollege.edu
NEW YORK, NY
1,000 - 3,000
1931
SANDRA GARCIA
$10M - $50M
Colleges & Universities
Berkeley College, established in 1931, is accredited by the Middle States Commission on High Education, providing excellence in teaching and learning through a student-focused approach to career education. Berkeley College offers Bachelors and Associates degrees, Certificate programs, and non-degree professional courses at campuses in New Jersey, New York, and through Berkeley College Online. A Master of Business Administration degree is offered in Woodland Park, NJ, and online. The College employs more than 1,200 associates, including 128 full-time faculty.
The job skills required for Helpdesk Analyst include Troubleshooting, Customer Service, Technical Support, Operating System, Verbal Communication, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Analyst positions, which can be used as a reference in future career path planning. As a Helpdesk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Analyst. You can explore the career advancement for a Helpdesk Analyst below and select your interested title to get hiring information.