About us:

Bentley Truck Services, Inc. has been family owned and operated since 1991. Starting as a small 2 bay shop in Philadelphia, we now span the entire eastern seaboard with 8 state of the art locations offering commercial truck sales, commercial truck rentals, full-service leasing, contract maintenance, parts, and service. We strive to create an uplifting and welcoming environment for our 150 employees and customers. We continue to work every day towards our philosophy of being Committed to Excellence. If you have passion and are committed to success, we want you on our Team!

Bentley Truck Services (NE Philadelphia) considers this a day shift position from Monday-Friday, you will not be asked to work nights or weekends

Benefits:

• Sick/PTO
• Paid Holidays
• Competitive Wage
• Generous 401k match.
• Medical, Dental, Vision
• Employee Referral Bonus
• Company Paid Life Insurance
• Supplemental Life, LTD, STD, etc.

Service Advisor

Job Summary:

The Service Advisor requires strong customer service skills and a broad knowledge of vehicle service requirements. Builds strong relations with customers and assist them by working with the Service Department to meet the needs of our customers. Excellent customer satisfaction and retention is a must. The Service Advisor may need to open and close the shop as well when the Service Manager is off.

Responsibilities:

• Access vehicle problems and services needed by listening to customers description of symptoms, clarifying description of problems, conducting inspections, checking vehicle maintenance records, and examining service schedules.
• Verify warranty coverages and service contract coverages by examining records and papers, explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor, calculating customer's payment including deductibles.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, and entering the repair order into the service database.
• Work with the Service Manager to assign daily & weekly jobs to technicians, with the hope of eventually taking over this process.
• Maintain customer rapport by explaining estimates and keeping customers informed of their vehicles repair status on a daily basis.
• Park/relocate trucks on company property as needed.

Requirements:

• Previous customer service experience.
• Computer and point-of-sale proficiency.
• Organizational and record-keeping skills.
• High school diploma, GED, or equivalent.
• Valid driver’s license with an acceptable driving record. Must be able to pass an MVR screening.
• 2 years of experience in a service advisor role strongly preferred.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.