21 Customer Service Specialist I Jobs in Jacksonville, FL
Bennett Motor Express is Hiring a Customer Service Specialist I Near Jacksonville, FL
Job Details
Description
Job Summary:
Direct communication (voice/electronic) with customer(s) to assist with service/pricing requests; transport regulatory compliance (size and weight factors) questions; transport equipment selection; shipment tracking/tracing; and customer specific special service requirements.
Description of Essential Job Functions:
- Provided prompt, reliable, accurate and user friendly service response to customer requests. Insure that all communication is handled in a highly professional manner and have a complete understanding of the customers expectations.
- Ensure the accurate pricing of all "rate quotes" (contract, tariff and spot market) is accurate and consistent with established company policy and that applicable accessory charges including current applicable fuel surcharge have been correctly applied.
- Ensure the complete execution of customer requests are achieved by monitoring the transaction thru completion notifying manager immediately of any non compliance.
Qualifications
Skills & Experience:
- Excellent time management, organizational and multi-tasking skills
- Previous customer service experience
- Transportation experience is a plus
- Strong computer, typing and 10-key skills
- Proficient with Microsoft Office Suite (Excel, Word, and Outlook)
- Excellent written and verbal communication skills
- Ability to work independently and/or in a team environment
We appreciate your interest in employment with Bennett! We have received your completed application and will review it carefully. To continue on to the next step in our application process, click the link below to complete the required Wonderlic aptitude test. Please allow yourself approximately 30 minutes to complete this section.
https://apply.select.wonderlic.com/2W3TTV/Bennett-International-Group-LLC
Thank you again for your interest in Bennett.
Regards,
Human Resources
Job Summary
Other
$29k-37k (estimate)
06/01/2023
07/19/2024
bennettmotorexpress.com
Kimberly, AL
<25
Related Companies
The job skills required for Customer Service Specialist I include Customer Service, Billing, Microsoft Office, Attention to Detail, Data Entry, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist I positions, which can be used as a reference in future career path planning. As a Customer Service Specialist I, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist I. You can explore the career advancement for a Customer Service Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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