1 IT Service Desk Coordinator (Troy, MI) Job in Troy, MI
BeneSys, Inc. is Hiring an IT Service Desk Coordinator (Troy, MI) Near Troy, MI
The IT Service Desk Coordinator is a member of the BeneSys IT Service Desk and is responsible for providing level 1 support to both BeneSys internal Users as well as those designated Users of external clients/funds.
- Account “lock-outs”
- Password Resets
- Desk Moves
- Provide Phone Support
- Ticketing System Support
- Review submitted tickets
- Triage and resolve tickets when possible
- Accurate ticket “coding”
- Ticket dispatching
- Provide “walk-up” support
- Provide “how-to” support
- Work closely with team members
- Provide “first contact” support of incoming requests to the Service Desk via telephone, web portal, email, chat and all operational contact types to ensure courteous, timely and effective resolution of Users reported issues
- Escalate incidents (tickets) with accurate documentation to suitable next level teams, when required
- Record, track, and document the Service Desk incident (ticket) within the Service Desk application/tool
- Contribute to the knowledgebase as needed
- Provide suggestions for continual improvement
- Prioritize incidents (tickets) and service requests according to defined processes
- Regular and predictable attendance is an essential function of this job
- Ability to remain at desk/workstation for long periods of time
- Wearing a headset all day
- Ability to lift maximum of 50 lbs.
- Ability to work long hours, if needed
- Basic knowledge of computer hardware, including desktops and laptops
- Multi-tasking (listening, comprehending, talk, type, accessing multiple screens)
- Basic typing skills
- Polite and courteous
- Exceptional customer service orientation
- Ability to stay calm and execute tasks in a high-pressure environment
- High level of dependability and punctuality is required
- Strong documentation skills
- Good written and oral communication skills
- Excellent problem solving and troubleshooting skills
- Experience working in a team-oriented, collaborative environment
Full Time. Monday - Friday, 7:00am - 4:00pm OR 8:00am - 5:00pm. Required in office (no at-home days).
- 15 days Paid Time Off (PTO) during first full calendar-year of service
- 12 paid holidays
- 3 days paid bereavement
- Up to 20 days paid jury leave
- Medical, dental, and vision insurance, with option for dependent coverage
- Company-paid basic life, short-term disability, long-term disability, and AD&D insurance
- 401k with employer match
- Tuition reimbursement program
- Career development opportunities
- Referral bonus for all successful full-time referrals
- Annual opportunities for increases and bonuses
BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential.
- Collaboration: working together across 31 locations to achieve the best for the company and our clients
- Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
- Integrity: doing what we say we will do. Upholding strong ethical and moral principles
Job Summary
Full Time
Investment Management
$49k-60k (estimate)
04/09/2023
05/23/2024
benesysinc.com
TROY, MI
100 - 200
1979
Private
$10M - $50M
Investment Management
Related Companies
About BeneSys, Inc.
BeneSys provides administration and information technology services to trust funds.
The job skills required for IT Service Desk Coordinator (Troy, MI) include Troubleshooting, Customer Service, Service Desk, Problem Solving, Desktop Support, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Coordinator (Troy, MI). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Coordinator (Troy, MI). Select any job title you are interested in and start to search job requirements.
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