TEAM & ROLE

As a Customer Engineer, you’ll work closely with our customers as well as our engineering and operations teams. You’ll build integrations and analytics for our customers and deliver MVPs of new and mission-critical features. In the process, you’ll gain a deep understanding of how our business works and how to use software as a force multiplier when time is of the essence. (This would likely be great experience for future founders 😃). This role is 80% post sales and 20% pre sales. 

OUR STACK

Python, SQL, Django, Django Rest Framework, Javascript, React, Tailwind CSS, React Native (plus a bit of Objective-C and Java when it’s called for), AWS, Docker

WHAT YOU’LL DO AT Benepass

• Technical Implementations: Understand customer needs and assist them with onboarding to Benepass, including troubleshooting and issue resolution.
• Product Expertise: Develop a deep understanding of Benepass' capabilities and assist customers in optimizing their deployment.
• Customization: Work closely with customers to customize solutions to meet their specific needs and requirements.
• Tool Building: Design and deploy tools both internally and externally to scale Benepass to the worlds largest companies.
• Escalation Handling: Handle and escalate technical issues as needed to ensure prompt resolution and customer satisfaction.

ABOUT YOU

• You're comfortable diving into the weeds.
• You have broad technical knowledge and a hunger to learn new topics quickly.
• You have exceptional communication skills and can communicate effectively to both technical and non-technical stakeholders.
• You thrive in fast-paced environments with a high degree of autonomy.

REQUIREMENTS

• 4 years of proven track record of relevant experience
• Have good working knowledge of Python, SQL, Javascript
• Experienced in exploratory data analysis and cleaning
• Be comfortable interacting w/ customers & diving into the weeds of our business
• Be highly organized, with strong attention to detail

Not meeting all the requirements but still feel like you’d be a great fit? Tell us how you can contribute to our team in a cover letter or apply to our general opportunities.

INTERVIEW PROCESS

• Recruiter Phone Screen - 45 mins
• Technical Assessment - 30 mins
• 1v1 w/Co-Founder & Head of Product, Mark Fischer - 45 mins
• Interview Loop - 90 mins 
• Reference Check & Meet The Team - 30 mins
• Offer

COMPENSATION

• Base: $130,000 - $160,000K Equity