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JOB SUMMARY:
The Call Center Support Administrator plays a crucial role in our Call Center team. You bridge the gap between our Call Center staff and our customers. You are the difference between a happy, informed, satisfied customer and a dissatisfied customer who is about to leave a bad review. This position supports our Call Center Customer Service Specialists, T1 Parts and Technical Support Specialists, Call Center Leads, and Senior Technical Leads and all their customer interactions.
This role requires you to interact with hundreds of customers each week across the country via phone, chat, text, email, and in-person to follow up with them and keep them updated on their support, service, and product issues, as well as support, service, product, and order tracking questions, all while ensuring a best-in-class customer experience.
In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
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Job Type: Full-time
Pay: $17.50 per hour
Expected hours: 39 per week
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Work Location: In person
Full Time
Durable Manufacturing
$44k-56k (estimate)
05/01/2024
05/30/2024
bendpak.com
SANTA PAULA, CA
200 - 500
1965
Private
DONALD RAY HENTHORN
$50M - $200M
Durable Manufacturing
BendPak manufactures and markets car lifts for home garages and professional shops.