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Benchmark Hospitality of Roanoke, LLC is Hiring a Banquet Captain Near Hotel Roanoke, VA
Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your needs Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn’t love to get away) Paid Time Off Employee Assistance Program (We are here to support you) Employee family events (bring the kids!) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few Many more, please inquire for more details Pyramid Global Hospitality manages The Hotel Roanoke & Conference Center which is part of the exclusive Curio Collection by Hilton. Our Hotel, located in downtown Roanoke, VA, features 329 luxuriously appointed guestrooms and a 63,000- square-foot, high-tech conference center. Being a part of two exceptional hospitality companies offers our team members a wealth of benefits. Discover our beautiful, historic hotel at http://www.hotelroanoke.com. What you will have an opportunity to do: A Banquet Captain ensures our team delivers an exceptional dining experience to our guests. Assisting the Banquet Manager this individual will lead the performance of all hourly banquet food and beverage servers and houseman and is the personal representative of the property to banquet guests. They will coordinate all aspects of the room set-up and food and beverage service enhance guest satisfaction and maximize revenues. Ideal candidates have stamina, a charismatic personality, attention to detail, and the ability to multi-task in a fast-paced environment as well as lead our team by example. COMPENSATION & BENEFITS: $6.50 - $8.50 per hour plus gratuity depending on experience (Banquet Gratuity can average between $15 - $25 per hour depending on business levels) – Paid Biweekly (every two weeks) Extensive health benefits, paid time off, holiday pay, 401K w/Company Match, tuition reimbursement, and employee hotel discounts at hundreds of US and international properties to name a few. SCHEDULE: The hospitality industry operates 24 hours a day, seven days a week, and 365 days of the year. All candidates are expected to be available to work weekends, holidays, and other high occupancy times due to events. Full-time: 30-40 hours per week based on level of business forecasted Part-time: 8-29 hours per week based on level of business forecasted Days of week/weekend scheduled will vary depending on level of business forecasted. Shift options: Vary depending on business but require weekend availability. If you cannot work on weekends, please do not apply. ESSENTIAL FUNCTIONS: Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces. Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables. Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming. Responsibilities also include cleaning of back hall and organizing of storerooms. Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc. Assists as needed with event room setup according to meal period and table needs Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring workstations are stocked Serves food and beverages to guests Removes dishes, glasses, silverware or other items from tables/counter tops and takes them to the kitchen Cleans and sanitizes tables and/or counters & seats after guests are finished Explains how various menu items are prepared, cooking methods and ingredients Takes into consideration any special request and dietary issues made by the guest Provides general property information. Offers warm and sincere welcome/farewell for all guests Interacts with staff in a professional manner, assisting other departments with necessary information Ensures final quality check on food and beverage items prior to serving guests Monitors assigned tables for customer satisfaction, quality and additional service Addresses any guest issue promptly and with high concern Provides assistance to other event and restaurant staff as needed Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons) What are we looking for? QUALIFICATIONS: Must be ServSafe Certified Someone with 2-4 years of food service experience, preferably Banquet service Previous supervisory experience preferred Someone with experience in a 4-star, 5-star venue with synchronized service Someone with knowledge of wine, beer, cocktails, and spirits Someone who is able to work under pressure in a fast-paced environment Someone with a passion for creating an exceptional experience for all guests Someone with excellent communication skills MUST be able to work weekends Someone who will show up for all scheduled shifts. Must be able to be on your feet for long periods of time and carry trays up to 30 lbs. In addition to the above-listed qualifications, the ideal candidate will SOAR. Show Up Own it Aim High Respect Others Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. BENCHMARK® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence.
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