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Mortgage Servicing Customer Service Research Representative
If you like to work with people in a family atmosphere, enjoy great benefits and provide unequaled personal service to every customer, consider a career with Bell Bank.
Company Information:
Bell Bank was founded in 1966 and headquartered in Fargo, North Dakota. It is the largest family-and employee-owned bank in the upper Midwest, and one of the largest in the nation, with assets of more than $10 billion. Bell Bank has full-service banking locations in North Dakota, Minnesota and Arizona. Bell has empowered more than $26 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.
Bell Bank has been recognized as a top workplace by American Banker, Forbes and Fortune.
If you want to work for an established, growing, forward-looking organization with world-class employees, this is the place for you.Let Bell Bank be your destination workplace.
Bell's Values:
As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:
Our Bottom Line:
Happy Employees! Happy Customers!
Job Summary:
This position will provide support to mortgage officers and all other internal bank staff for customer escalated issues. This position will research escalated issues to provide a resolution. This position will handle overflow communication through all digital channels and escalated service issues from internal staff. This position will handle task requests to complete customer's request. This position will handle customer correspondence and payoff request. The incumbent processes, approved and communicates customer requests for escrow waiver, recasts, PMI waivers, research requests, complaints notice of errors, and request for information. This position participates in department projects when applicable.
Primary Duties:
Job Skills Required:
Bell Bank provides competitive compensation and an excellent benefits package.
Bell Bank
Equal Opportunity Employer
Full Time
$49k-67k (estimate)
01/04/2024
06/03/2024
bellbanks.com
Fargo, ND
1,000 - 3,000