Field Service Technician - BiotechAn ADP client is currently recruiting for an experienced individual to be our next Service Technician to join our team in our Philadelphia, PA 19099 location.

This role is remote, so the technician reports to customer sites from their home.Who We Are : Belimed Life Science has only been around on paper since April 2019, even though we already have over 50 years of experience in the field of Life Science.

We manufacture all our own equipment in Europe, and we are the Sales & Service division for North & South America. We enjoy the advantages of an SME with shorter distances, faster processes, and more efficient project management.

This enables us to respond more specifically to the special challenges of the life science industry.About the Role : The Service Technician performs equipment (custom pharmaceutical sterilizers and washers) installations, repairs, and preventive maintenance in accordance with specifications, collaborating with customer contacts, project management, local service teams, and leadership.

The Service Technician ensures our customers have a wonderful experience with equipment by ensuring our systems are installed correctly and scheduled maintenance and repairs are performed on time with high quality.

What you will do : Core duties and responsibilities include the following. Perform equipment installations, repairs and preventive maintenance working independently with little or no supervision or directionProvide progress reports, communicate, and escalate issues to the customer, Dispatch, Director of Service, Director of Operations, Project Manager, and Sales Managers when necessaryEnsure customer satisfaction with product installation, repairs, and preventive maintenanceProvide guidance to customers regarding installation variances from specificationsAttend construction meetings with customers or contractors, (when necessary) to discuss utilities / space requirements and establish installation time-framesEnsure the installation site is clean and prepared for turnover, ensuring complete customer satisfaction is achievedPerform installation of all our products, including un-crating, setting products in place, leveling, connecting utilities to the system, and testing / SAT.

Complete all required service documentation associated with the installation activity, startup testing, and the Operational Qualification checklist.

Maintain accurate records for all work performed. Close out installation and preventive maintenance documentation by completing total labor and travel hours applied to the work orderComplete installation and preventive maintenance documentation to accurately document activities, including follow-up actions when requiredParticipate in customer / contractor safety orientation training ensuring required PPE is used and implement preventative safety practicesAbide by all our and customer health & safety protocols and proceduresProvide customers’ support team with initial engineering in-service / trainingEnsure professionalism in both appearance and behavior is always maintained at customer siteFollow customer policies and requirements while performing all installation and service activitiesTroubleshoots, analyzes, prioritizes, and resolves and / or facilitates resolutions for all problems dealing with in-use equipmentReceives and then assures that all reported quality issues are logged in the appropriate database and will communicate back to the field any relevant resolutionsProvides moderate to high level technical support to customer techniciansMaintains data integrity in all aspects of customer contact, beginning with the initial customer contact (case initiation) through service support (work order initiation / resolution), billing, quality collection (issues, solutions), and case closureDemonstrates superior customer service skills by keeping a positive, caring, can-do attitude and by providing timely updatesResponds to daily customer phone contact to resolve technical / part identification / procurement problemsPerforms other related duties as assigned by supervisor or managementOur Perfect CandidateEducation and Experience : High school diplomaTechnical Associate or Bachelor degree preferred3 - 5 years Technical Support experience or Customer Service experienceExperience in interpretation and modification of blueprints, technical literature / drawings and C.

A.D. drawings requiredCapital equipment installation experience preferredExperience troubleshooting steam, water and pneumatic process control and PLC systemsExperience working in the Biotech / GMP field is preferred Experience using power / air tools, OSHA 10 or 30 Certification in Construction Safety is preferred, but not requiredRequired Abilities and Skills : Demonstrated proficiency in technical and customer-facing situationsAbility to successfully interact with both non-technical customers and technical support staff at customer organizationsExcellent written, verbal and customer service communications skillsMust be fluent in standard business software programsMust be independent, initiative-taking and success-driven, yet willing to work within a team environmentMust be able to prioritize own workload under pressurePosition requires lifting (up to 50 lbs.

bending, squatting, sitting, standing, and twisting Must travel to customer sites that include, but are not limited to laboratories, pharmaceutical production facilities and animal research centers, often in a construction environmentAbility to work nights, weekends, and holidays as business need dictatesAbility to support rotating on-call schedule and provide emergency services, 24 / 7 / 365Must be able to travel overnight as much as 40% away from homeCompany Offers : Competitive salary will be commensurate with experience and educationComprehensive benefits package available : (100% paid for single / employee co-payment for family) healthcare, vision, dental and life insurances;

Last updated : 2024-03-02