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Beier Integrated Systems
Houma, LA | Full Time
$85k-111k (estimate)
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Service Manager
$85k-111k (estimate)
Full Time | Retail 2 Months Ago
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Beier Integrated Systems is Hiring a Service Manager Near Houma, LA

Beier Integrated Systems manufacture’s computer based control and monitoring systems for marine vessels. We are in search of a Service Manager to seamlessly coordinate priorities between our clients and service technicians. This position plays a critical role in ensuring efficient and effective service delivery to our clients. This position involves direct interaction with clients, coordinating service requests, scheduling technicians, and overseeing the entire service process to ensure customer satisfaction.

Essential Job Functions:

  • Proactively and efficiently manage service requests, prioritize tasks, and ensure seamless coordination between clients and technicians.
  • Communicate with clients to provide support for service and repair requests promptly.
  • Coordinate service schedules to ensure timely and cost-effective resolution of issues.
  • Address any issues that arise during service delivery promptly and effectively.
  • Evaluate service quality and identify areas for improvement to enhance customer satisfaction.
  • Prepare well-documented service billing packages for accurate accounting records.
  • Stay updated with service policies and regulations to ensure compliance.
  • Maintain a detail-oriented approach to ensure clients receive the services they need promptly.

Competencies:

  • Strong work ethic and excellent communication skills.
  • Proficient in administrative tasks with strong record-keeping abilities.
  • Exceptional interpersonal skills to interact effectively with clients and technicians.
  • Analytical skills to evaluate service quality and identify areas for improvement.
  • Organizational skills and attention to detail to manage service schedules efficiently.
  • Proactive approach to managing requests and prioritizing tasks.

Educational & Experience Requirements:

  • Proven work experience in service coordination or similar role
  • Additional qualifications in business administration or relevant field preferred.

Physical Requirements:

  • Ability to work for prolonged periods sitting at a desk and using a computer.
  • Capable of lifting up to 30 pounds when necessary.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Day range:

  • Monday to Friday

Ability to Relocate:

  • Houma, LA: Relocate before starting work (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$85k-111k (estimate)

POST DATE

03/27/2024

EXPIRATION DATE

04/29/2024

WEBSITE

beieris.com

HEADQUARTERS

HARVEY, LA

SIZE

50 - 100

FOUNDED

1945

CEO

KARL A BEIER

REVENUE

$10M - $50M

INDUSTRY

Retail

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About Beier Integrated Systems

Beier Integrated Systems has recently received certification for ISO 9000:2015. With this seal of approval, it ensures that Beier operates to the highest level of international standards which allows them to increase efficiency in processes both on job sites and at their production facilities in MS and LA. Further, the certification allows for reduced costs, reduced risks and insurance premiums, and streamlines tendering processes, which overall leads to increased customer satisfaction. Beier is a leading provider for fully integrated engineered equipment packages including dynamic positioning..., automation, alarm & monitoring, vessel control, steering, navigation / communication, switch gear, power distribution, power management systems, and motor control systems. In 2020, Beier also experienced another milestone by celebrating their 75th anniversary during which they have successfully completed over 10,000 projects. More
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The job skills required for Service Manager include Scheduling, Billing, Life Insurance, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

02/28/2022: Frankfort, KY

The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

02/08/2022: Poughkeepsie, NY

The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

01/17/2022: Lansing, MI

Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.

12/13/2021: Frankfort, KY

Responsible for understanding each customer's expectations and delivering services as needed.

02/15/2022: Abilene, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

01/13/2022: Middlesex, NJ

A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

01/25/2022: Atlanta, GA

Experienced leader with proven record providing exceptional customer service operations.

01/21/2022: Grand Rapids, MI

Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

01/27/2022: Pittsburgh, PA

The service manager must also be able to work under stress besides handle stress.

12/20/2021: Pittsburgh, PA

Step 3: View the best colleges and universities for Service Manager.

Butler University
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