If you are enthusiastic and customer service focused we would love for you to join us as part of our summer team.

We have the best Views!

Job Title: Customer Service Ticketing and Reservations

Summary: Sell tickets and provide excellent customer service to the public.

Season: May-end of August

Essential Duties and Responsibilities:

• Provide excellent customer service to all passengers and/or potential customers.
• Sell tickets, balance out cash register, prepare a daily summary after each boat departure.
• Take reservations as required.
• Prepare freight invoices.
• Answer phones in professional manner and assist with general questions.
• Email reservation confirmations to customers.
• Communicate promptly with Dock Manager and/or Captain with freight and vehicle concerns.
• Be familiar with the company radios and use correct procedures when communicating with the shuttle bus and BIBCO vessels.
• Assist in maintaining inventory of supplies, forms, brochures, and make copies as required.
• Maintain a clean work area (inside and outside).
• Maintain positive relations and work efficiently though good communication with all Beaver Island Boat Company Staff.
• Follow all company personnel, customer, and pricing policies.
• Perform other tasks as assigned (i.e. valet cars, ect.)

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill and/or ability required.

Training/Education and/or Experience:

• The ability to work in a fast-paced environment and use good judgement.
• Comfortable and personal in dealing with a diverse group of people. Ability to maintain positive relations and attitude while working effectively with the public. Excellent communication skills.
• Service oriented personality that creates a sense of comfort and confidence.
• Ability to lift up to 50 pounds of freight.
• Comfortable with basic math and accounting procedures (i.e. making change, balancing cash register, computing balances due, ect.)
• Proficiency in Microsoft Office and typing.
• Knowledge of Beaver Island, local attractions, company rates, polices and schedule.

Job Type: Full-time

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (Required)

Work Location: In person