50 Call Center Supervisor Jobs in Chicago, IL
Beacon Hill is Hiring a Call Center Supervisor Near Chicago, IL
Our client, a national consulting firm, is looking to add a Customer Service Supervisor to their office to oversee a team of customer service representatives. They are looking for someone who has supervisory experience and the ability to work remotely for the next few months. This position pays up to $24/hr.
Responsibilities:
- Monitor production, quality control and data integrity of transactions completed by staff
- Conduct the specified percentage level of Quality Control of staff's files
- Ensure staff meet and/or exceed performance standards
- Ensure staff compliance with procedures and regulations
- Determine staff training needs; Coordinate and provide appropriate training, coaching, etc.
- Completion of Performance Plans, evaluations and disciplinary actions
- Ensure staff provides professional and comprehensive customer service to internal and external customers
- Evaluate procedures and processes and provide recommendations for program excellence
- Promote open communication between teams, departments and divisions
- Supervisory experience in an office setting, call center, retail or fast paced restaurant setting
- Ability to work in a production team environment
- Proficiency with Microsoft Office Suite
A1374920CHI_1714566702
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Job Summary
Full Time
$72k-94k (estimate)
05/29/2024
06/15/2024
beaconhillstaffing.com
BOSTON, MA
200 - 500
2000
Private
ANDREW WANG
$50M - $200M
Business Services
Related Companies
About Beacon Hill
Beacon Hill is a Massachusetts-based management consulting firm that provides staffing, recruitment and related services for businesses.
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Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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A Call Center Manager leads a staff of call center support agents.
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A Call Center Manager also recruits and trains new employees and tracks their productivity.
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Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
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Exceptional Communication Skills.
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Spend Five Minutes Reviewing Yesterday’s Calls.
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Step 3: View the best colleges and universities for Call Center Supervisor.
