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Call center representative
$40k-52k (estimate)
Full Time | Business Services 1 Month Ago
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Beacon Hill Staffing Group is Hiring a Call center representative Near Baltimore, MD

Our client, an association, is seeking a temporary Call Center Representative to join their team!

Responsibilities :

  • Respond to information requests via phone, email, and website.
  • Maintain professionalism and demonstrate extensive knowledge of the company and policies.
  • Navigate customer concerns and troubleshoot technical issues.
  • Document issues and escalate or transfer unresolved issues to appropriate colleagues.
  • Other relevant tasks as assigned.

Qualifications :

  • 2 years of call center experience or a bachelor's degree is preferred.
  • Ability to type 40 WPM and proficiency in MS Suite is required.
  • Ability to work meet deadlines and work well under pressure.
  • Excellent customer service, interpersonal, and decision-making skills.

Position Information :

  • Pays $19 / hr
  • Temporary for 10 months
  • Potential for the assignment to extend.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please

click here

or copy and paste the following link into an open window in your browser :

https : / / jobs.beaconhillstaffing.com / eeoc /

Completion

of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment.

This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile :

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties / disciplines and industries.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting

www.beaconhillstaffing.com

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

Last updated : 2024-03-02

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$40k-52k (estimate)

POST DATE

03/04/2024

EXPIRATION DATE

04/10/2024

WEBSITE

beaconhillstaffing.com

HEADQUARTERS

DEDHAM, MA

SIZE

200 - 500

FOUNDED

2000

TYPE

Private

REVENUE

$50M - $200M

INDUSTRY

Business Services

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About Beacon Hill Staffing Group

Beacon Hill is a Massachusetts-based management consulting firm that provides staffing, recruitment and related services for businesses.

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The job skills required for Call center representative include Customer Service, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Call center representative positions, which can be used as a reference in future career path planning. As a Call center representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center representative. You can explore the career advancement for a Call center representative below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Representative job description and responsibilities

Call center representatives must be professional throughout each phone call and to other call center employees.

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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.

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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.

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The representatives should also use their problem-solving skills to resolve customer queries effectively.

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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Representative jobs

Working as a call center representative requires a fast typing ability.

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Perfect for Call Center Representatives with two to five years of experience.

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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.

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Step 3: View the best colleges and universities for Call Center Representative.

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