Job description

******** PART TIME POSITION ********

The UPS Store has an opening for a mature, motivated, responsible individual seeking a challenging position in customer service. This position offers 10-15 hours per week, good for students or freshly graduated. Must be able to lift 50 pounds, and computer skills are a must. Knowledge of Adobe Suites and Microsoft Office products is a definite plus. Position requires ability to operate copiers, scanners, printers, fax machines, etc.

Flexible hours - This position is good for someone who is looking for side job or students who wants to work for a few hours after school.

Responsibilities

• He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time
• This requires strong interpersonal skills, effective oral/written communication skills and the ability to work well with others.
• Computer application knowledge, including Microsoft Office (Word and Excel), is recommended and may be required
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Physical requirements include the ability to stand for several hours at a time and ability to lift 50-75 lbs
• Print and copy knowledge
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Job Types: Part-time, Temporary

Salary: $12.00 - $16.00 per hour

Schedule:

• Day shift
• Holidays
• Monday to Friday
• No nights
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• South Bend, IN 46628: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: One location

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• On-the-job training

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• Day shift
• Morning shift
• No nights

Weekly day range:

• Monday to Friday
• Weekends only

Work setting:

• In-person

Work Location: In person