Baker Orthotics & Prosthetics is a well-known and respected provider of quality orthotic and prosthetics services. Our team is committed to providing innovative prosthetic and orthotic technology, one-on-one personal attention and nurturing guidance. Our goal is to be the “go-to” place for patients to receive exceptional orthotic and prosthetic care. Our philosophy is driven by truly understanding what an amputee goes through in life.

Summary:

The Patient Care Coordinator facilitates an excellent patient experience and supports clinic operations for the assigned prosthetics and/or orthotics medical practice. Primary responsibilities include greeting and registering patients, compiling complete chart documentation and supporting clinical and technical staff. Additionally, the Patient Care Coordinator is responsible for maintaining an organized and clean office environment and patient treatment rooms.

Essential Functions:

• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by clinical personnel.
• Schedules appointments verifies and updates patient demographics, referral source and insurance information in the Electronic Medical Record (EMR). Obtains copies of insurance cards, drivers' licenses and other documentation from referral sources and scans relevant items into the EMR.
• Maintains complete patient records in the EMR per company policies.
• Initiates documentation requests from physicians and other healthcare providers and ensures information is included as part of the patient's medical record prior to product delivery and claim submission.
• Verifies patient insurance benefits, relays information on relevant payment and billing/collection policies and collects patient responsibility payments.
• Maintains a clean, orderly and safe environment for patients and visitors. Follows infection control/safety procedures by adhering to applicable guidelines.
• Takes patient height, weight and reviews relevant medical history with patient. Prepares treatment rooms and patient care areas.
• Provides administrative support to the practice as needed. Strives for a paperless work environment and full-utilization of technology‐based processes to drive operational efficiencies.
• Assists in marketing efforts to build relationships with local referral sources.
• Performs other duties as assigned.

Qualifications:

• High school diploma or GED equivalent is required.
• One to two years of medical office experience using EMR systems.
• Experience working in the healthcare industry.

Company Benefits/Our Investment in You:

• Competitive pay and bonus opportunities
• Medical, Dental, Vision, Life Insurance and more
• 8 paid holidays per year
• Paid vacation and sick time off
• Paid day off during birthday month
• Non-profit give-back days
• Company matching 401(k) plan

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Austin, TX 78705: Relocate before starting work (Required)

Work Location: In person