Account Representative

BCforward is currently seeking a highly motivated Customer Account Administrator in Fort Worth, TX 76114

Position Title : Customer Account Administrator

Location : Fort Worth, TX 76114

Shift Timing : Mon - Friday 40.00 Hours Per Week

Anticipated start date : 1- 3 Weeks

6 Months Contract

Position Summary

Quotes, reviews and administers warranty and maintenance agreements for customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations.

Responsible for the direction and oversight of assigned customer accounts. Interprets customer requests, monitors performance and delivery, investigates complaints, and ensures compliance with warranty or maintenance agreements.

Essential Functions Statement(s)

• Primary interface to the customer for daily questions.
• Participate in customer meetings. Responsibilities include giving presentations to customers.
• Communicate order status.
• Administer non-technical changes and expedite requests.
• Identify / confirm whether engineering product definition exists.
• Review and understand each customer purchase order and contract.
• Assure price adjustments are implemented.
• Collect necessary information to process export licenses for shipping purposes.
• Authorize Return Material Authorizations (RMAs).
• Ensure technical questions are answered by the Business Teams.
• Responsible for ensuring obstacles preventing the entering of sales orders for New Products are resolved.
• Ensure logistics conditions are met in accordance with contract requirements.
• Perform proforma invoicing.
• Provide support to Demand Planners as required (i.e., web portals, customer forecasts, etc.)
• Review customer portals, incorporate PO releases, and changes in demand information.
• Adhere to the "I Am Parker" philosophy.
• Process credit / debit memos in an efficient & timely manner.
• Collect necessary documentation for new account setup after consultation with Business Team Leader.
• Provide professionally written correspondence to customers.

Computer Skills

Proficiency (intermediate skills) in tools such as Microsoft Word, PowerPoint, Excel, Webfocus / data warehouse, and other similar software products.

Education :

Degree in Business, or related field, or an equivalent combination of education and experience which has provided both theoretical and practical knowledge in the field.

Professional entry level position. May have limited prior industry experience or worked with direction in student internship program

Interested candidates please send resume in Word format Please reference job code 221808 when responding to this ad.

Last updated : 2024-05-16