Description

BAYS works in partnership with individuals, families, and communities to inspire change, growth, and success. BAYS envisions communities that believe in the value and worth of all people and their ability to change, grow, and succeed.

We are looking for a IT Help Desk Specialist to fill an opening immediately in our Tampa, FL office.

The qualified IT Help Desk Specialist will have:

• Bachelor’s degree in computer science, Information systems field (Preferred)
• 1-2 years’ experience or Associates of Arts Degree in Computer science, information System field and at least 4 years’ experience In Help Desk support (Required)
• Possess superior telephone etiquette and the ability to deal effectively with end users, peers, and management even under extremely stressful conditions, Possess the ability to respond effectively to sensitive inquiries and complaints, Possess the ability to read, analyze, and interpret helpdesk tickets and emails, relate in a positive professional manner with end users and coworkers, interact well with different personalities, make decisions and judgments based on BAYS I.T. standard procedures, demonstrate analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time, demonstrate the ability to determine when to escalate issues, demonstrate basic understanding of Cloud Computing as well as others such as Windows, networking, server administration, and the Internet. MUST be willing to learn new skills techniques and responsibilities.
• Must possess a valid Florida Driver’s License and Auto Insurance (Required)

The qualified candidate will be able to perform the following task:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Record events and problems and their resolution in logs
• Image, build and prepare computers to include encrypting hard drives using Bit locker; coordinate new laptops to be sent over circuit’s new staff
• Monitor and maintenance of organizations hosted email security suite and cloud-based antivirus

Additional Information: Medical, Dental, Vision, Annual Leave, Sick Leave, Paid Holidays, Retirement Plan, Business Casual/Jeans Dress Code, Annual Employee Events, BAYS Tickets at Work, Gym Discounts available and more.

Rate: $17.00-18.00/hr.

Requirements

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms and climb or balance. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to focus.

Equal Opportunity Employer/Drug-Free Workplace: The Company is an Equal Employment Opportunity employer. BAYS does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. The Company has a Drug-Free Workplace Policy in effect that is strictly adhered to.