The primary purpose of this position is to monitor members’ delinquent accounts. This is accomplished by maintaining the control of late and/or delinquent loan accounts and pending late payment reminders. Other duties include performing follow-up telephone calls on delinquent loan accounts; maintaining accurate records on delinquent loan accounts; conducting in-depth research to include obtaining and analyzing credit reports and skip tracing agencies; and optimizing the collections on accounts while maintaining a strong rapport with members without jeopardizing the overall business interests of the Credit Union as well as performing other duties as requested.

Responsibilities include, but are not limited to:

• Monitor and collect on delinquent member accounts.
• Conduct research utilizing credit reports and skip tracing agencies.
• Maintain accurate records and delinquent loan database.
• Initiate member contact regarding payment notices.
• Work with members to establish repayment plans.

Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Communication, Diversity, Innovation, It’s On Me, and One Team.

This job description is not an all-inclusive list of responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug free workplace and reserve the right to perform pre-employment substance abuse testing.