This position reports to the Chief Retail Officer. This position collaborates with various internal departments regarding service delivery and partners with Human Resources to address employee relations and personnel situations involving staff at assigned branch locations. This position leads the assigned Branch Management team in delivery and service to increase production numbers and serve the membership through hands-on management and coaching.

ESSENTIAL FUNCTIONS AND SUPPORTING DUTIES

• Oversee the day-to-day operations of multiple branch locations, ensuring compliance with credit union policies, procedures, and regulatory requirements.
• Monitor branch performance metrics, such as member satisfaction, transaction volume, loan portfolio growth, and branch profitability.
• Implement strategies to optimize branch efficiency, productivity, and profitability.
• Lead, mentor, and motivate branch managers and staff to achieve individual and team goals.
• Provide ongoing training and development opportunities to enhance employee skills and knowledge.
• Foster a positive and inclusive work environment that promotes teamwork, collaboration, and employee engagement.
• Champion a member-centric culture focused on delivering exceptional service and building long-lasting relationships with members.
• Resolve escalated member issues and complaints in a timely and effective manner, ensuring high levels of member satisfaction and retention.
• Proactively identify opportunities to deepen member relationships and cross-sell credit union products and services.
• Develop and execute strategic plans to achieve branch growth targets, including deposit growth, loan origination, and revenue generation.
• Analyze financial reports and market data to identify opportunities for business expansion and market penetration.
• Collaborate with senior management to develop and implement regional initiatives that drive overall credit union growth and profitability.
• Ensure that branch operations comply with all relevant laws, regulations, and internal policies, with a focus on risk mitigation and regulatory compliance.
• Implement and enforce internal controls and procedures to safeguard assets and minimize operational risk.

QUALIFICATIONS:

Required Education: Education equivalent to a bachelor’s degree from an accredited college or university; equivalent work experience will be considered.

Required Experience:  

• 8 years branch management experience, to include retail lending.
• 3-5 years previous experience managing multiple locations is desirable.
• Demonstrated sales and service management experience.

Skills/Abilities

• Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
• Thorough understanding of financial institutions, credit union practices, policies, procedures, and regulations.
• Understanding of service culture with proven relationship building success. 
• Strong computer proficiency with at least an intermediate knowledge of Microsoft Office.
• Strong verbal and written communication skills to include the ability to clearly communicate job expectations and performance feedback. 
• Ability to coach, motivate and develop others. 
• Strong problem solving skills with solution based thinking. 
• Demonstrated member-centric and service mindset.
• Strong sales approach.
• Demonstrated leadership qualities.
• Ability to multi-task and meet deadlines.
• Ability to remain calm under pressure situations.

Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Communication, Diversity, Innovation, It’s On Me, and One Team.

Other Requirements: Must provide one’s own mode of transportation for employment purposes. Must transport oneself to assigned Credit Union locations. Must maintain one’s own automobile insurance. Must sustain a valid driver’s license and a good driving record; provided by the Department of Motor Vehicles. Must produce a performance appraisal for past two years.

This job description is not an all-inclusive list of all the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.