Commercial Sales Process

Manage, retain and expand existing commercial customer relationships; document using CRM

Create and execute customer action plan

Generate and qualify new leads and opportunities through scheduled appointments and cold-calls

Contact and qualify prospects to establish commercial relationship

Assign prospects to correct commercial portfolio

Utilize sales and marketing materials in managing customer and prospect relationships

Collect and validate customer email addresses to support email campaigns

Manage and document customer and prospect relationships using CRM

Execute commercial sales process and provide feedback for process improvement

Achieve sales plans

Reporting

Analyze and action commercial sales and activity reports

Prepare and deliver commercial sale reports

Annually, prepare and submit competitor comparison analysis

Customer Service

Coordinate with stores to provide customer service, order management and delivery support

Communicate customer and prospect information to stores to ensure they understand relationship

Prepare, deliver and follow-up product and service proposals to customers and prospects

Execute customer and prospect communication plan including telephone calls, follow up calls, emails, thank you' s, and other print communication

Initiate and promote B2B ordering where appropriate

Support

Evaluate and comply with commercial customer pricing policy

Reactivate lost or inactive customers

Assist accounts receivable in collection activities

Maintain strong understanding of competitors' capabilities and general market conditions

Prepare special pricing and bid quotes as requested

Qualifications

2-5 years' work experience in sales, work experience must include 2 to 3 years in direct face to face B2B sales, Batteries Plus retail store experience a plus

Working understanding of Microsoft Office and capable of adapting learning to incorporate new technology. Strong knowledge and proficiency in Excel

Demonstrated strong organizational, analytical, and problem solving skills. Must use considerable judgment in the determination of actions to be taken within the limits of standard or accepted practice

Strong attention to detail and accuracy; thorough knowledge of business plans and budgets

Ability to communicate using both oral and written means. Ability to make presentations to small groups of employers, owners, or customers

Strong customer service, relationship building and problem resolution skills. Must possess excellent prospecting, negotiating, follow up and closing skills

Ability to calculate algebraic expressions, percentage, ratios, and measurements

Must be process oriented, have the ability to execute BP sales process, and follow directions; must be open to new ideas, coachable, and have a team spirit

Ability to work autonomously, and in a team environment. Ability to take ownership of a project, handle multiple projects/tasks and lead a project team to desired results. Strongly motivated with sense of urgency

Highly energetic and a self- starter

Must have valid driver's license and clean driving record, personal vehicle

Working environment

The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.

This position requires the employee to regularly stand/walk, sit, use hands to handle or touch, and talk or hear and occasionally lift up to ten pounds.

The position also requires the employee to regularly use a computer, phone, fax, copier and other standard office equipment.

The level of noise in the working environment is quiet.