JOB PURPOSE OR MISSION: Assists pharmacists in preparing and distributing drugs, maintaining the drug inventory and maintenance of records under the supervision of a registered pharmacist for the age population served, as defined in the department’s scope of service.

PERFORMANCE CRITERIA

CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.

PERFORMANCE STANDARDS:

· Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.

· Takes initiative in living our Everyday Excellence values and vital signs.

· Takes initiative in identifying customer needs before the customer asks.

· Participates in teamwork willingly and with enthusiasm.

· Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.

· Keeps customers informed, answers customer questions and anticipates information needs of customers.

CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines, and the GHS Corporate Compliance Guidelines.

PERFORMANCE STANDARDS

· Practices diligence in fulfilling the regulatory and legal requirements of the position and department.

· Maintains accurate and reliable patient/organizational records.

· Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives .

PERFORMANCE STANDARDS

· Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.

· Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.

· Upholds the ethical standards of the organization.

CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.

PERFORMANCE STANDARDS

· Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.

· Initiates or redesigns to continuously improve work processes.

· Contributes ideas and suggestions to improve approaches to work processes.

· Willingly participates in organization and/or department quality initiatives.

CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.

PERFORMANCE STANDARDS

· Effectively manages time and resources

· Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.

· Consistently looks for and uses resource saving processes.

CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.

PERFORMANCE STANDARDS

· Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.

· Employee proactively reports errors, potential errors, injuries or potential injuries.

· Employee demonstrates departmental specific patient and employee safety standards at all times.

· Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.

JOB FUNCTIONS

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

1. Procures and distributes drug orders per physician request, pharmacist request or prearranged work assignment according to established policies, procedures and protocols.

PERFORMANCE STANDARDS:

· Prepares prescriptions for verification by Pharmacist.

· Maintains over the counter stock at par levels.

· Charges customers accurately.

2. Maintains adequate stock of medications and supplies according to established policies, procedures and protocols and within specified time frame.

PERFORMANCE STANDARDS:

· Maintains prescription stock at appropriate levels.

· Prepares invoices for administrative signatures.

· Assists in ordering, receiving, unpacking and storing pharmaceuticals and supplies in appropriate locations

· Rotates, restocks, and replaces outdated and unusable drugs.

· Prepackages medications in unit of use containers.

3. Contributes to the effective operation of the department.

PERFORMANCE STANDARDS:

· Maintains over the counter department.

· Enters prescriptions charges, and credits into pharmacy computer system accurately.

· Professionally answers the telephone, requests at the window, and makes STAT deliveries to patient care areas when requested.

· Maintains logs, records and other required documentation accurately; files in appropriate locations.

4. Participates in quality improvement activities of the department.

PERFORMANCE STANDARDS:

· Completes all assigned medication storage area inspections in a timely manner.

· Conducts quality monitors, collects data and completes documentation as assigned.

5. Maintains competency required for current job title/position.

HIPAA REQUIREMENTS:

Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Medical records w/ limit to job functions both paper and electronic, patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, medical records related to quality/data, patient financial information and 3 rd party billing, information related to patient location, religious beliefs, research information, and/or public health records, employee prescriptions, investigatory information.

SAFETY REQUIREMENTS:

Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification, receives meds and/or orders.

EXPERIENCE REQUIREMENTS

1-year pharmacy tech experience preferred

EDUCATIONAL REQUIREMENTS

High School Diploma or GED preferred, or 2 years work experience

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

Pharmacy Technician Certificate from the Louisiana Board of Pharmacy

Full-Time