26 Customer Service Leader Jobs in Londonderry, NH
Bath Flip is Hiring a Customer Service Leader Near Londonderry, NH
Job Description
- 401(k)
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
We are looking for a Customer Service Leader to join our team at Bath Flip in Londonderry, NH. As a leader in the home renovation industry, we are dedicated to providing exceptional service to our customers, and we need someone who shares our passion for customer satisfaction to lead our customer service team.
Responsibilities:
- Assist customers with inquiries, product, and order processing mainly over the phone
- Provide excellent customer service through in-person interactions
- Upsell and cross-sell products to meet sales targets
- Process payments and transactions accurately
- Schedule jobs and services with strong followup skills
- Resolve customer complaints and issues in a timely and professional manner
- Handle escalated customer inquiries and issues
- Monitor and improve customer service processes and procedures
- Train and onboard new customer service team members
- Ensure customer satisfaction and retention
- Previous experience in a customer service leadership role
- Excellent listening and phone skills
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Proficiency in customer service software and CRM systems
Bath Flip has been a trusted name in home renovations for over 15 years. Our customers love us for our attention to detail and dedication to quality craftsmanship. Our employees love working here because we value teamwork and provide opportunities for growth and development.
Job Summary
Full Time
$107k-139k (estimate)
06/08/2024
06/22/2024
The following is the career advancement route for Customer Service Leader positions, which can be used as a reference in future career path planning. As a Customer Service Leader, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Leader. You can explore the career advancement for a Customer Service Leader below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Leader, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Leader for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Leader job description and responsibilities
Distribute and respond to escalated customer service calls and correspondence. Performs account maintenance functions, documentation reviews, and file administration.
02/25/2022: Longview, TX
Reporting to the Operations Manager, the Customer Service Leader will lead and develop a team of experienced and non-experienced Customer Account Representatives.
01/27/2022: Nashua, NH
The Customer Service Leader will ensure the training, conduct, and performance of their team.
12/22/2021: La Crosse, WI
Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction.
12/13/2021: Somerset, NJ
Understands and recognizes coworkers contribution through customer feedback surveys and team recognitions.
02/16/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Leader jobs
As customer expectations change, driven by digitalization and the emergence of new resolution channels, service leaders must maintain a high-quality customer experience and adopt to the trend.
01/07/2022: Rochester, NY
Set an example for team members of commitment, customer service activities, work ethics and habits and personal character.
01/13/2022: Cleveland, OH
Customer service leaders need to always be there to assist their team whenever necessary.
01/26/2022: Columbia, SC
Engage employees to follow the customer service mission and vision.
03/04/2022: Port Arthur, TX
Make time for strategic thinking and involve your team in brainstorming to come up with a better strategy in meeting your metrics.
02/10/2022: Tulsa, OK
Step 3: View the best colleges and universities for Customer Service Leader.
