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Customer Service / Inside Sales
Job Description:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service / Inside Sales Representative. In this role, you will be responsible for providing excellent customer service and support to customers, as well as in charge of placing orders to generate sales. You will communicate with customers via phone and email, assisting them with their inquiries, orders, and product information. The ideal candidate should have a strong passion for customer satisfaction and sales, possess excellent communication skills, and be able to work in a fast-paced environment.
Primary responsibilities:
- Expand and retain current customer base
- Build strong relationships with customers by understanding their business needs
- Provide sales support to existing accounts and obtain new orders
- Provide technical help to external customers and internal teams in product deployment or troubleshooting
- Assist in customer support; managing ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date
- Conduct proactive outgoing sales calls
- Utilize CRM and ERP systems to track and maintain new business opportunities, input orders, and handle inbound and outbound sale communications.
- Follow established sales processes
Qualifications:
- 2-3 years of experience in a similar role
- Strong interpersonal, written, and verbal communication skills with the ability to work closely with all members of the organization
- Ability to adapt to changes in the work environment
- Multi-tasking capabilities
- Able to work both independently and as a team
- Proficient with Microsoft Office 365
- Positive attitude and strong work ethic
Preferred:
- Proficient with ERP Systems
*Knowledge of Sage preferred
- Proficient with CRM Systems
*Salesforce and/or HubSpot preferred
Full Time
Durable Manufacturing
$46k-65k (estimate)
11/19/2023
05/06/2024
picamanufacturing.com
Derry, NH
50 - 100
Durable Manufacturing
The following is the career advancement route for Customer Service / Inside Sales positions, which can be used as a reference in future career path planning. As a Customer Service / Inside Sales, it can be promoted into senior positions as an E-commerce Sales Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service / Inside Sales. You can explore the career advancement for a Customer Service / Inside Sales below and select your interested title to get hiring information.