The Position

This position is a member of the Sales/Marketing Department. The Technical Parts Sales Representative will report directly to the Customer Service Manager and is responsible for assisting customers and Replacement Parts Group (RPG) parts sales, primarily inside sales.

Job Description

Primary Responsibilities

• Interface with customers via phone, e-mail and internet. To place and input orders and quotes. (Internal Sales)
  • Answer all customer inquiries using available information and resources
  • Quote items as requested
  • Quote follow-up
  • Notify customers of delivery or pricing discrepancies
• Assist customers with specific needs regarding order placement and/or follow up
  • Determines part number and/or components required
  • Input orders
  • Review order status changes with customer
  • Expedite orders as requested by customer
  • Maintain Open Order Report on a weekly basis
• Collaborate with Purchasing, Accounting, Production Control, Technical Support and Service, Sales and Engineering as required.
  • Provide accurate data as requested by various departments regarding customer request and quotes
  • Provide/maintain sales figures
• Maintain system pricing structures
  • As required, review and modify (as required) pricing structures and identify problem areas to appropriate department
  • Adjust pricing as required with approval of immediate supervisor.
• Maintain customer database
  • Maintain customer information, shipment method, ship to addresses, and terms and conditions
• Maintain order and quote files. RPG correspondence
  • Maintain files in neat and orderly manner
• Assign serial numbers for tooling
  • Assign serial numbers for tooling purchased via RPG
• Collaborate with stakeholders to monitor Inventory Management
  • Safety stock plans
  • Obsolete inventory plans
• Promoting new products and parts programs directly to customers

Job Requirements

Education

• Bachelors Degree with 0-2 years of job-specific experience (manufacturing preferred)
• Associates Degree with 3-5 years of job-specific experience (manufacturing preferred)
• High School Diploma or GED Equivalent with at least five years of job-specific experience (manufacturing preferred)

Skills & Relevant Work Experience

• Demonstrated experience of communicating effectively both in verbal and written forums
• Demonstratable sales experience/skills
• Industrial equipment knowledge and experience (preferred)
• Effectively manage multiple tasks throughout the day amidst constant changing priorities
• Expertise in working effectively with all types of internal and external customers with tight deadlines and deliverables
• Office 365 software package proficiency
• Basic Technical Knowledge of Bartell Equipment and Parts (preferred)
• Working knowledge and ability to read engineering drawings and schematics

Travel Requirements: Up to 10%

EOE M/F/D/V