Barsala is a rapidly growing hospitality enterprise. We partner with multi-family property owners to make accommodations available to short-term guests. Our work environment is dynamic and high-energy, with ample opportunity for advancement. As a hospitality manager, you will be an operations leader heading up a broad scope of hospitality functions: room preparation, facilities management, guest experience, and team management. This is an excellent opportunity for a candidate with hospitality experience and a passion for service to take the next step on a general manager career path.

At Barsala, our shared mission is to provide our guests with great accommodations consistently. Our Hospitality Managers that lead the local city operations are an essential ingredient to Barsala's continued growth and success. The hospitality Manager's management and leadership play a pivotal role in creating great guest experiences and satisfied property owners.

Reporting

Reports to VP of Operations

All housekeepers in that building report directly to the Hospitality Manager

Job Overview

Consistently deliver an incredible guest experience:

• Prepare accommodations to meet the Barsala standard

• Manage the local housekeeping team

• Purchase, monitor, and manage room preparation inventory

• Manage service providers

• Efficiently manage bookings to create positive guest experiences

• Resolve guest requests expeditiously

• Make it right with guests

Audit prepared rooms

• Inspect each room after it is cleaned

Make sure building tenants and property managers are happy to have Barsala in their building:

• Develop and maintain a positive partnership with the property manager

• Ensure guest compliance with Barsala policies and manage out non-complying guests

• Arrange small, intrabuilding moves

Make responsible use of Barsala and building owner resources:

• Maximize uptime across all managed accommodations

• Manage and monitor costs

Our ideal candidate has:

• Experience in hospitality, restaurant operations, or hotel operations

• Enthusiasm for delivering incredible guest experiences

• Passion for working within systems

• Desire to be part of a team working towards a common goal

• Exceptional real-time, problem-solving skills

• Outstanding communication abilities

• Commit to creating order

• Proficient with Google Docs, Microsoft Office, or similar productivity software

• Ability to stand, stoop, bend and lift items weighing up to 25 pounds repetitively (for new apartment set up and inventory management)

Requirements

• Within 20 minutes commuting distance to the building
• Personal computer
• Phone
• Able to work a flexible schedule, including weekends and holidays

Compensation

• $50,000 Annually (Plus commission and bonuses)
• On-site housing
• Health, dental and vision insurance
• Travel perks