About Us: Headquartered in St. Louis, MO, USA, Afinitas is the global market leader for pipe and precast concrete equipment, forming systems and concrete accessories used to build the world’s critical transportation, water and utility infrastructure systems. Afinitas is known for the innovative technologies and services it provides through its trusted HawkeyePedershaab, BFS, New Hampton Metal Fab and other well-known brands, which customers have relied upon for decades. Afinitas is a part of BW Forsyth Partners, LLC, the investment arm of Barry-Wehmiller, a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world. Job Description: ESSENTIAL FUNCTIONS & RESPONSIBILITIES Receive and process sales orders from customers and authorize them for distribution. Input customer orders into the system, and determine shipping locations and instructions. Communicate sales and order information to the warehouse team for distribution. Develop and maintain reference documents for curing parts and parts numbers. Ensure the accuracy of parts orders by engaging with customers, utilizing tools, internal knowledge, and the ERP system. Provide timely updates to customers regarding the status of their orders. Create and manage kitting options in the ERP system for replacement parts, sub-assemblies, upgrades, and retrofit packages. Address customer inquiries, resolve complaints, and handle urgent matters. Actively promote the complete product line to our customer base as part of the sales effort. Handle phone calls and maintain the customer phone directory. Collaborate with the service team to meet their inventory and parts requirements. Assist customers with technical support and troubleshooting calls. Occasionally provide on-site support to service technicians. Assist in managing curing items within the ERP system. Manage the daily operations of the curing hotline and parts email. Generate reports and facilitate communication regarding curing parts revenue and turnover to the curing leader. Organize and maintain price lists. Evaluate parts movement to make recommendations for stocking. Perform any other duties as assigned. QUALIFICATIONS Associate degree preferred but not required. ERP system experience desired. Demonstrate strong teamwork skills and collaborate effectively in a group setting. Possess computer proficiency, including Microsoft Office and other relevant systems. Adhere to work-related deadlines and ensure timely completion of tasks. Excel at multi-tasking, handling dynamic priorities, and managing shifting deadlines. Display meticulous attention to detail in all aspects of work. Exhibit self-motivation, maintain cleanliness and safety standards, and promote a sense of personal ownership. Be flexible to work overtime when necessary and willingly contribute to other areas as required. Showcase excellent organizational abilities and meticulous attention to detail. Efficiently manage multiple tasks simultaneously and adapt to changing priorities. Thrive both independently and in a collaborative team environment. Read, comprehend, and implement electrical schematics and mechanical drawings. Demonstrate proficiency in interpreting and applying electrical schematics and mechanical drawings. Up to 25% travel. WORK ENVIRONMENT This is an office position associated with a manufacturing facility. The employee must be able to correctly wear and use any Personal Protective Equipment (PPE) required by the employer when in the manufacturing area. At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify. Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments. Company: Afinitas Throughout Barry-Wehmiller, we hold ourselves to a unique measure of success: by the way we touch the lives of people. It’s that vision that drives us in creating world-class experiences and solutions for our customers and unites us around our common goal—to use the power of our business to build a better world. 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