Key Roles & Responsibilities:

• Grow, foster, and build a strategic relationship with the customer to become "a valued and trusted adviser"
• Accountable for the business results including growth, margin and profitability while minimizing mistakes
• Define account plan, engage in sales pursuits, and monitor delivery performance
• Ensure client satisfaction and drive/resolve customer issues
• Assess operational and strategic performance through customer-level governance
• Operational –monthly & quarterly
• Commercial - Contract governance including knowledge and adherence of the contract
• Strategic – innovation road mapping and helping to solve customer problems
• Responsible for partnering with the Sales Executive to ensure customer growth including sales, renewals, and minimizing churn
• Coordinate with the Business Solutions Division (BSD) to pursue relevant opportunities
• Minimize surprises and ensure that Sales and Delivery are informed of critical client escalation issues. Drives issues to resolution
• Accurate forecasting for revenue and cost

Qualifications and Skills:

• BA/BS in Business Management
• Minimum of 8-10 years of relevant experience
• Experience working with client relationship management at multiple levels including VP/CIO
• Experience leading teams in a matrixed organization
• Able to navigate/resolve difficult situations
• Experience in overseeing multi-delivery
• Service experience required
• Excellent sales, account & delivery skills with relevant IT/Product categories
• Strong strategic and tactical account management skills
• Excellent communicator
• Strong initiative, leadership skills and work ethic
• Strong attention to detail
• Ability to work independently

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Experience level:

• 10 years
• 8 years
• 9 years

Schedule:

• 8 hour shift

Ability to Relocate:

• Mandeville, LA: Relocate before starting work (Required)

Work Location: On the road