Day Spa Searching for Front Desk Receptionist

This position contributes to Bare Necessity Wax & Spa success by ensuring total client satisfaction, especially relating to the service clients receive in all areas of the Front Desk, through interaction that exceeds expectations; with a focus on our standards.

We are not hiring aestheticians for this role. We want a person that desires a front desk receptionist role in a spa environment.

• JOB FUNCTIONS
• Ensure all established guidelines and polices are adhered to. This includes but is not limited to:
• Staff should follow the correct arrival procedures with special emphasis on asking/advising and obtaining necessary information such as departure times, times of room servicing, etc.
• Follow and implement the cancellation and no show procedures.
• Assure staff is aware of and update client information.
• Maintain the front desk clean/tidy and in stocked condition with stationery supplies.
• Take detailed inventory of products for sale and for use in service rooms.
• Analyze guest reviews, and follow up with provider to ensure 100% satisfaction.
• Ability to book appointments.
• Communicate with estheticians to ensure all guest needs are completed.
• Be fully aware of all emergency procedures.
• Act in a professional manner in all situations equally with clients as well as peers.
• Greet all clients coming and going through the lobby area.
• Answer the phone system in a professional manner.
• Perform additional duties as requested.
• Have a current knowledge of all services offered, promotions, local area and other general product knowledge necessary to perform their duties
• Handle cash and run to bank when change is needed
• Close guest accounts at the time of check out ensuring the client’s service was enjoyable, resolving issues as necessary
• JOB REQUIREMENTS
• Ability to maintain a pleasant disposition and function efficiently in high-stress/pressure work environments. Solid interpersonal skills and a positive attitude are a must.
• Computer experience is needed.
• Good telephone voice and excellent/professional communication skills are required.
• Ability to listen effectively, to speak and write English clearly.
• Detailed and sales oriented.
• Ability to multitask.
• Ability to use a booking system and troubleshoot software problems
• Attendance, as scheduled, is a critical element in all positions at Bare Necessity Wax & Spa
• Familiarity with waxing and facials is a plus.

❖ We are hiring for a part-time position at 16 hours/week. The spa is closed on Sundays to spend time with loved ones.

• Schedule 1: W 1:30PM-7:30PM, F 1:30PM-7:30PM, Sa 8:30AM-1PM or 1PM-5:30PM
• Schedule 2: Tu 2-7:30PM, Th 2-7:30PM, Sa 8:30AM-1PM or 1PM-5:30PM

Location: In the city of Tucson, on N. Campbell south of East River Road.

Hourly pay plus Retail Commission and discounted products and services.
Hiring now for a position to start in May.

Thank you

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Expected hours: 16 per week

Benefits:

• Employee discount

Experience:

• Customer service: 1 year (Required)

Work Location: In person