** Customer Service Representative**

**Job Category****:** Retail Banking **Requisition Number****:** CUSTO001048 Showing 1 location **Job Details**

**Description**

**Department:** Retail Banking

**Reports to:** Branch Manager

**FLSA Status:** Hourly/Non-exempt

**$250 Signing Bonus:** Payable after successfully completing 90 days of employment. (For New Hires Only)

**Grade:** Salary grade based upon an applicants experience at hiring and allows for progression within the position. The grade of the position for each branch is determined by branch size and employee skills/experience. Contact the Human Resources Manager.

**Statement of Hire:**

At Bank of the Pacific, we are committed to delivering memorable service beyond the customers expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area.

A successful candidate will possess these qualities and be enthusiastic, professional and of high ethics.

They will embrace our Mission, Vision and Values and actively contribute to our success.

**Job summary:**

The position of Customer Service Representative (CSR) is responsible for serving customers, performing account related transactions or maintenance and supporting branch functions. CSRs contribute to The Banks success by delivering outstanding customer service, achieving individual goals and supporting team members.

**Principal Responsibilities****:**

* Assists customers with **routine** account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and installment payments, official checks and money orders, bank products or services, and other transactions as requested or assigned.

* Maintains and reconciles a cash drawer, adhering to Bank cash handling & security policies and procedures.

* Greets customers, ascertains customers' needs and directs them to the appropriate branch representative. Informs clients of new services and product promotions.

* Researches and resolves customer service issues within given authority, acting as the liaison between the customer and other bank departments when necessary.

* Complies with bank operations and security procedures in accordance with policy and standards.

* Performs other branch duties as assigned.

**Compliance:**

All employees are accountable for compliance with all laws, regulations and adherence to established internal controls and procedures when performing their job duties. Each employee is expected to be familiar with the legal and regulatory requirements and internal controls affecting his or her job responsibilities. It is the affirmative duty of each employee to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements and internal controls. All employees shall be responsible for communicating upward, problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions. Employees must participate in required training on pertinent compliance laws and regulations as required by the Bank of the Pacific.

All employees will be committed to maintaining a high level of compliance with the Bank Secrecy Act and Anti Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations recognizing that all three acts are important tools in federal efforts to combat organized crime, terrorism and drug trafficking.

**Education / Experience****:**

* High School diploma or equivalent

* Ability to effectively communicate courteously and professionally in English (both written and oral)

* Prior cash handling experience **preferred**

**Skills / Knowledge / Abilities****:**

* Possess general computer knowledge

* Basic math skills

* Basic keyboarding skills

* Operate standard office equipment such as adding machine, copier, typewriter, fax

* Exceptional customer service skills

* Good interpersonal communication skills

* Sound reasoning and judgment skills

**Working Conditions / Environment / Potential Hazards****:**

* General office environment

* May be necessary to work extended hours

* Periodic travel

**Physical Requirements****:** *(Truly necessary to perform the job)*

* Able to sit or stand for an extended period of time

* Able to lift up to 20 lbs.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School / GED or better.

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)