```Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have. If you have excellent communication skills, a passion for helping others, and enjoy working in a fast-paced environment, we would love to hear from you.

II/ Essential Duties/ Responsibilities

· Regular attendance and prompt punctuality to work.

· Answer customers' questions and explain available products and services such as deposit accounts, certificate of deposits (CDs) individual retirement accounts (IRA), health savings accounts (HSA), internet/mobile banking, debit cards, etc.

· Compile information about new customers, enter account information into computer platform, verify for accuracy, scan and file related forms or other documents.

· Investigate and correct errors upon customers' request, according to customer and bank

records.

· Answer telephone calls.

· Print and monitor daily notices, checks and reports.

· Refer customers to appropriate bank personnel to meet their financial needs.

III/ Other Duties/ Responsibilities

· Weekly: Process interest forecast on CD’s and IRA’s- printing reports, printing interest notices and checks, .Adjust interest rates when needed.

· Monthly: Prepare board reports, safe deposit box billing, , and IOLTA accounts reporting.

· Yearly: Prepare IRA statements and required minimum distreibutions letters. Prepare HSA statements and tax documents.

IV/ Knowledge, Skills and Ability:

· Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

· Active Listening - Giving full attention to what other people are saying.

· Time Management - Managing one's own time and time of the department.

· Excellent customer service skills.

V/ Physical Activities:

· While performing the duties of this job, the employee is regularly required to stand, walk, sit, reach with arms. The employee might occasionally lift and / or move 25-30 pounds.

If you are passionate about delivering exceptional customer service and thrive in a dynamic team environment, we invite you to apply for the position of Customer Service Representative. Join our team today!```

Job Type: Full-time

Pay: From $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Rawlins, WY 82301: Relocate before starting work (Required)

Work Location: In person