1518 Manager, Customer Success Jobs in United States

Bambee
Los Angeles, CA | Other
$92k-116k (estimate)
5 Months Ago
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Manager, Customer Success

Bambee Los Angeles, CA
$92k-116k (estimate)
Other | Business Services 5 Months Ago

Ranked by Forbes as one of America’s best startup employers in 2020, 2021 & 2022, Bambee is

a venture-backed Series C business. Investors include SoftBank, QED Investors, Greycroft,

Alpha Edison, Mucker Capital & Ken Chenault (prev. 20 CEO, American Express). Our team is

developing and deploying best-in-class Human Resources technology and services, with the aim

of completely reshaping the employment dynamic for America’s Small Businesses. Our flagship HR Manager product aims to serve those businesses that need HR but often lack the resources

to afford it. Bambee solves that problem by offering HR at $99/month.


Bambee consists of analytical and ambitious creatives. As a member of the Bambee team, you

have an insatiable drive for results. Solving customers’ problems excites you. Data guides you.

Results inspire you.


See what we are all about! https://www.bambee.com/about/


As Manager, HR Accounts, you are responsible for the day-to-day management of the HR Accounts team. Working with your team of HR Managers, you will coach and advise them on best practices to deliver excellent Account Management with the goal of driving client usage, retention, and continued customer satisfaction. You are highly strategic and use data to continually monitor the performance of the team. You will also work closely with Product and Engineering teams to communicate client feedback and bugs.

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Responsibilities include
  • Developing, tracking, and holding HR Account Team’s accountable to increased customer satisfaction, including but not limited to the following KPIs: SLAs, CSAT and NPS scores against business objectives and goals 
  • Developing new KPIs and metrics to assess customer service and satisfaction
  • QA of HR Account Team’s engagements to ensure consistent branding and communication to clients
  • Assessing HR Account team service statistics and preparing detailed reporting around HR Account Team’s progress
  • Providing proactive coaching and feedback based on KPIs and QA of HR Account teamTranslating business and product direction into operational strategy for the HR Accounts team and ensure business targets are achieved
  • Monitoring client feedback and share with Product and Engineering teams
  • Making sure that the team is organized correctly to meet the changing demands of the business
  • Managing the day-to-day operations of the client-facing HR department including oversight of HR managers and the broader team
  • Working closely with the Recruiter to make sure that staffing levels are appropriate to support our current client base
  • Working with the Learning and Development Manager to develop and deploy various training programs including Bambee Academy and ongoing initiatives for the HR Accounts Team
  • Building Bambee’s capabilities and expand human resource knowledge and experience by leading professional development, training, and mentoring opportunities


Qualifications
  • 3 years leading customer facing teamsKnowledge of and ability to apply excellent client service and consultative practices
  • Ability to drive teams towards goals and business objectives with respect to customer service/satisfaction KPIs and metrics
  • Knowledge of and ability to apply HR best practicesAbility to organize and prioritize work to ensure timely, effective, and efficient delivery of services
  • Excellent written and verbal communications skills5 - 8 years of deep generalist knowledge in an HR role with at least 2 year experience managing a team
  • Experience developing and delivering training to a variety of audiencesSHRM-CP/SCP and/or SPHR/PHR Certification are a plus
  • Computer Skills: Ability to operate a personal computer to accomplish work and leverage technology to gain efficiencies required.
  • Must be familiar and proficient with basic desktop applications including email, word processing, and spreadsheets


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What’s In It For you?


Bambee cares deeply about employee well being and is proud to offer the following benefits and perks:

Equity, 401(k) with an 3% match, a generous vacation policy, medical, dental, and vision insurance with options that are 100% employer paid, life insurance, a generous health and wellness stipend, $500 personal travel stipend to promote new life and travel experiences, a dog-friendly office, annual staff retreat, frequent company dinners and happy hours, and professional development.


About The Founder


Bambee was founded in 2016 by Allan Jones (2x-entrepreneur & ex-CMO of ZipRecruiter, and Head of Product at Docstoc [acquired by Intuit]), who has a proven track record in developing successful product and marketing strategies for small businesses/HR.


AAP/EEO Statement


We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including discharge.

WEBSITE

bambee.com

HEADQUARTERS

ARCO PLAZA, CA

SIZE

100 - 200

FOUNDED

2016

CEO

ALLAN JONES

REVENUE

<$5M

INDUSTRY

Business Services

Show more

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