**Job is posted as a Customer Account Executive for posting purposes (internal job title is Business Manager)

Job Summary 

As the Customer Account Executive (Business Manager) you will be part of the Business Expansion Team. Your primary responsibility is to make sure Bambee’s customers maximize their value with Bambee’s platform and services. Bambee’s customers come to Bambee for help with their HR needs and Bambee has built the highest rated HR Manager and Payroll business. You’ll ensure business owners activate their HR practices to maximum value and engagement, and are on the right plans for their businesses to maximize savings and value. 

Salary: $100,000 base annual salary with $40,000 annual on-target variable commission (OTE = $140,000 annually)

What You’ll Do

• As the primary point of contact for customers and the face of Bambee, you will obsess over making sure Bambee clients are getting the best value out of their subscription, our platform, and additional services.
• Make outbound calls to Bambee customers ensuring they are subscribed to the right services for their business, with a minimum of 20 calls per day.
• Activate outreach strategies and campaigns to deliver additional value to customers through additional training and managed services, and convert monthly subscribers to annual plans.
• Work with new customers to activate them on the Bambee platform, confirming their enrollment in Bambee Plus.
• Proactively act to influence customer behavior and drive additional engagement in the Bambee platform. 
• Demonstrate strategic and analytical business approaches to building customer relationships 
• You will anticipate how decisions are made, persistently explore and uncover the needs of Bambee’s customers and understand how our HR practices can help create better experiences inside of their companies while thinking of ways to connect them alongside their HR Manager or Customer Experience.
• Monitor client feedback and share with internal HR, Product and Engineering teams
• You will be measured against locking in ARR for the company as well as retention and successful client onboarding.

Who You Are

• 5 years of Customer Success experience at a B2B SaaS company

• 3-5 years of Customer Expansion Cross-Sale experience, preferably in a SAAS / Subscription Businesses

• Bachelor’s degree in business or other related field is a plus

• Technologically savvy, with experience with Customer Relationship Management (CRM) systems e.g. Salesforce

• Have a hunger and ambition for one’s career 

• Excel in a fast-paced environment 
• Proactive and confident when reaching out to prospects 
• Good interpersonal and problem-solving skills
• Organized with a sense of sales urgency 
• Possess strong communication skills, being able to speak to all levels of the organization
• Coachable as there will be weekly call monitoring, pipeline reviews, and 1:1 sessions with sales leaders
• Passionate team player 
• Have strong emotional intelligence, feeling empathy to understand the clients’ pain points 
• Strong attention to detail 
• Proven analytical and problem solving skills 
• Desire to work in a startup environment 
• Microsoft Office Suite and Google Office Suite experience