This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.
Pay Schedule I, Grade 19, Regular Schedule: 35 hours per week
A vacancy exists in the Department of Public Works: Metro District Finance & Petitions Division.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring within this class may be filled from the list of eligible applicants.
All interested transfer and promotional candidates must apply at this time.
List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.
Note: Failure to complete all fields of the Work Experience section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.
You MUSTattach your transcript(s)/degree(s) and license(s)/certification(s) to your application. Unofficial copies are acceptable. 
Failure to submit proof of License(s), Certification(s) and Education will result in your application not being considered. Proof of license(s), certification(s), and/or education must be submitted with each application.The Office Assistant operating within Baltimore County’s Metropolitan District Financing & Petitions Office or Metro Finance will regularly perform customer service to the taxpayers of the Baltimore County Metropolitan District. This includes managing, creating, and modifying queue of generated tickets, performing customer service virtually and in-person, responding to mailed and emailed correspondence, managing in-bound heavy call volume, and supporting heavy case workloads during office peak season from June-September. This entails managing taxpayer complaints and appeals efficiently, which includes processing appeals in an efficient manner.

• Uses automated office systems, such as word processing equipment or a computer, to prepare a variety of letters, memos, and other material from draft or specific instructions. 
• Selects the appropriate letter or memo format, proofreads and edits documents for grammar, punctuation, and spelling, and prepares document for distribution or mail. 
• Originates procedural correspondence such as form letters and routine notices to respond to requests for information or to begin office processes.
• Sets up and maintains office databases and logs. 
• Accesses databases to establish, retrieve, review, update, track, and revise a variety of office records. 
• Performs queries and compiles routine reports from various data sources. 
• Assembles data for inclusion in narrative and statistical reports. 
• Creates and updates office spreadsheets.
• Establishes and maintains confidential alphabetical, chronological, or subject matter files and records. 
• Locates, extracts, and summarizes information from files for preparation of reports or to respond to inquiries, routine requests, or complaints. 
• Determines release of information according to established procedures and confidentiality. 
• Initiates the process of purging and updating files.
• Opens, date stamps, and distributes incoming mail to appropriate staff. 
• Tracks the handling of correspondence and/or written complaints to the time of completion. 
• Ensures office responses are completed in a timely manner.
• Greets and directs clients and visitors. 
• Responds to inquiries of a routine nature regarding County, department, and/or program policies in person, by telephone, or by regular or electronic mail. 
• Collects information regarding more complex inquiries and refers to appropriate staff for follow-up as necessary.
• Maintains calendars, schedules appointments and meetings, and reserves meeting room facilities or space. 
• Types, photocopies, and distributes meeting agendas and/or minutes.
• Prepares or assists in the preparation of personnel related documents and forms.
• Operates office machinery, such as microcomputers, photocopiers, fax machines, calculators, telephones, scanners, and printers.
• Other duties as assigned.

Examples of Other Duties

• Assists in the preparation of County legislation. 
• Maintains simple financial and statistical records. 
• Reconciles account balances. Orders and maintains office supplies. 
• Prepares and processes purchase orders, direct payments, and invoices. 
• Verifies procurement card purchases. 
• May take verbatim notes or minutes. 
• May lead and instruct others. 
• Performs other related duties as required.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)Possession of a high school diploma or an appropriate equivalent.
Plus
One-year typing, word processing, or secretarial experience.
 
(Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education. Additional education may be substituted on a year-for-year basis for the required experience.)
Preferred Qualifications

• Excellent customer service skills.
• Proven experience as an office assistant.
• Demonstrated ability to perform data abstraction from PDF documents.
• Flexibility and the ability to prioritize new tasks as they come in.

Proof of License(s), Certification(s) and Education 
Applicants are required to submit proof of license(s), certification(s) and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. Proof of licenses, certifications, and/or education must be submitted with each application.
Proof of Degree Equivalency 
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org).
Mail or deliver documents to:
ATTN: Office Assistant - Public Works: Metro/District Financing & Petitions
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204
You MUST attach your transcript(s)/degree(s) and license(s)/certification(s) to your application. Unofficial copies are acceptable.EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on the application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.
Employees hired after July 1, 2022 are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions.
Some employees in this classification may be required to work overtime with little or no advance notice. Some positions may be designated as Emergency/Essential.
Physical and Environmental Conditions
The work of these positions is essentially sedentary, with occasional walking and/or lifting or other restricted physical activities.
Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete an employment investigation, including, but not limited to criminal background, education, and fingerprinting checks.