• Oversees work of Customer Care Coordinators who receive requests from schools, parents, or other interested persons to arrange particular transportation arrangements for special education students.
• Determines best transportation approach appropriate to student's IEP, available resources, and requestor's specifications.
• Supervises assignment of students to cab transportation services. Contacts Baltimore City Public Schools and/or vendor bus providers, and/or taxicab contractor personnel to arrange individualized special education student transportation arrangements. Works with relevant Transportation personnel to arranges for attendants to accompany students on bus or in taxicab as necessary.
• Responds to and resolves issues with parents, school and/or transport personnel.
• Responsible for facilitating meetings and training for schools and contractor personnel for school bus incidents.
• Assists in the conduct of bus route audits.
• Attends IEP meetings on behalf of the Transportation Department.
• Assists management in the resolution of operational issues and concerns.
• Develops and provides formal and as-needed training to Baltimore City Public Schools and vendor transportation personnel regarding transport of special needs students.
• Coordinates collection of audit-required data from Baltimore City Public Schools transportation and vendor personnel, and prepares required operational reports pertaining to school bus incidents for special need students.
• Receives and reviews all incident reports pertaining to special needs students.
• Performs and promotes all activities in compliance with equal employment and nondiscrimination policies; follows federal laws, state laws, school boards policies and the professional standards.

COMPETENCIES

• Customer Focus - Commits to meeting the expectations and requirements of internal and external stakeholders; acts with stakeholders in mind; values importance of providing high-quality customer service.
• Interpersonal Skills - Builds constructive and effective relationships; uses diplomacy and tact to diffuse tense situations; can put others at ease and disarm hostility.
• Managing Relationships - Responds and relates well to people in all positions; is seen as a team player and is cooperative; looks for common ground and solves problems for the good of all.
• Functional/Technical Skills - Possesses required functional and technical knowledge and skill to accomplish job tasks at a high level; demonstrates active interest and ability to enhance and apply new functional skills.

• Bachelor's degree in Special Education, Transportation, Management or related field.
• Three (3) years of related administrative and supervisory experience.
• Knowledge of COMAR as it relates to transportation.
• Knowledge of the Maryland IEP process.
• Knowledge of Federal laws in regards to transportation of students with special needs.
• Excellent interpersonal skills, especially in negotiating and persuading others to accommodate special needs
• Excellent analytical and problem solving skills.
• Excellent written and communication skills.
• Skilled in the use of computer applications including database management and Microsoft office.
• Current Maryland Class C driver's license, or an equivalent out-of-state driver's license, and no moving violations.
• Ability to organize multiple tasks.
• Ability to direct and train other people.

Qualified candidates for the above position must submit the following:

• Completed online application
• Resume that clearly demonstrates the above minimum qualifications. It is important that you include all experiences and education related to the position to which you are applying.
• Upload copies of all transcripts -undergraduate, graduate and all MSDE Certifications
• Must provide three (3) professional references to include: name, title, business address, e-mail address and phone number
• All documentation/certification necessary (scanned copies accepted) to substantiate minimum qualifications; must be uploaded into application
• All documentation must be scanned and uploaded to application

Benefits -- This position is eligible for benefits. To review the available options please see the information relevant to the union for this position by viewing the following link: http://www.baltimorecityschools.org

• Baltimore City Public Schools ("City Schools") does not discriminate in its employment, programs, and activities based on race, ethnicity, color, ancestry, national origin, nationality, religion, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy or parenting status, family structure, ability (cognitive, social/emotional, and physical), veteran status, genetic information, age, immigration or citizenship status, socioeconomic status, language, or any other legally or constitutionally protected attributes or affiliations. Discrimination undermines our community's long-standing efforts to create, foster, and promote equity and inclusion for all. Some examples of discrimination include acts of hate, violence, harassment, bullying, or retaliation. For more information, see City Schools' City Schools also provides equal access to the Boy and Girl Scouts and other designated youth groups.

For inquiries regarding the nondiscrimination policies, please contact the Equal Employment Opportunity Manager, 200 E. North Avenue, Room 208, Baltimore, MD 21202; 410-396-8542 (phone); 410-396-2955 (fax).

This position is affiliated with the Paraprofessionals and School Related Personnel (PSRP) bargaining unit.

This position is affiliated with the City Reitrement Plan