Description

Cleans and maintains hotel corridors; ensures that storage closets are stocked with supplies.

Principal Duties & Responsibilities :

Enhances the guest experience by providing exceptional service and beautifully maintained floors.

Vacuums carpets.

Sweeps, Mops, and removes trash from guest landings.

Cleans walls as needed.

Cleans vending areas.

Removes linens and trash from Room Attendant carts.

Delivers guest request items.

Pre-strip rooms of dirty linen and trash needed.

Keeps all storage areas and linen rooms in a clean and satisfactory condition, as well as stocked with needed items. (amenities, linen, terry, glassware, etc.).

Sanitizes glassware.

Greets guests passing in public areas, establishes eye contact.

Uses cleaning chemicals as instructed.

Uses safety equipment as required.

Follows safety protocols as required.

Uses & maintains equipment as trained.

Communicates all maintenance issues to supervisor.

Executes assignments within acceptable time ranges.

Secures master keys while working.

Collects / secures lost-and-found articles and turns in to Housekeeping Dispatch.

Trains new employees as needed.

Controls inventory of supplies in assigned storage lockers.

Assists with floor attendant duties as needed.(Shampoo carpets, Scrub floors, etc)

Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.

Establishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation, productivity, morale and guest service.

Resolves guest issues.

Apply and remove mattress and box spring cover.

Responsible for Biohazard cleanup in assigned areas.

Deliver, remove and discard mattresses, box springs, and other furniture as needed.

Adheres to department and property policies and procedures.

Other Duties & Responsibilities :

Upholds the Mission Statement - We create authentic experiences that rock.

Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.

Lives by the Hard Rock Values!

Maintains knowledge of the property, including memorabilia.

Unloads shipping and receiving items into designated storage areas

Assists with hurricane / storm preparation : moving pallets, boxes, equipment etc. into designated safe areas

Assist with hurricane / storm clean up : hotel / public areas

Knowledge, Skills, and Abilities Required :

High school diploma or GED.

High energy level.

Good judgment and common sense.

Ability to work a flexible schedule.

Ability to communicate basic information to others.

Ability to understand and promulgate written memos, instructions, regulations.

Must be able to lift 50 pounds

Training

All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter.

Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position :

Active Shooter Awareness Training

General Employee Safety Training

Hazard Communication

Responsible Gaming Awareness Training

Title 31 Introduction Overview

Title 31 SAR Incident Reporting Awareness Training*

Sexual Harassment Awareness for Frontline

Working Conditions

Physical Demands How Often Environmental Conditions How Often

Standing C Extreme Cold R

Walking C Extreme Heat R

Sitting R Temperature Changes R

Lifting F Wet F

Carrying F Humid R

Pushing C Noise C

Pulling C Vibration C

Climbing O Hazards O

Stooping F Cigarette Smoke F

Kneeling C

Crouching F

Crawling O

Reaching F

Handling C

Grasping C

Feeling C

Talking O

Hearing C

Repetitive Motions F

Eye / Hand / Foot Coordination C

C Constantly (5-8 hours per shift), F Frequently (2-5 hours per shift), O Occasionally (Up to 2 hours per shift), R Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

Little physical effort

Light work

Medium work

X Heavy work

Very heavy work

Qualifications

Skills

• Detail Oriented (preferred)
• Customer Service (preferred)

Last updated : 2024-04-27