ESSENTIAL FUNCTIONS:

• Welcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club
• Develops relationships with VIP casino guests to ensure incremental visits
• Coordinates complimentaries, special services and hospitality for identified guests
• Oversees, solicits and identifies new gaming guests for the players' club program
• Meets and greets players on the casino floor, at special events and promotions
• Responsible for the retention of existing guests
• Arranges for special services related to top tier players
• Answers all inquiries concerning the club and explains club benefits
• Participates in various promotional programs and activities of the department as required
• Promotes the use of the club cards by approaching customers on the casino floor that are currently not using the card Provides assistance in the completion of the club application forms
• Maintains familiarity with the related computer systems
• Attends marketing functions as appropriate
• Greets jackpot winners and offers publicity
• Interacts with the Marketing Dept in hosting special events for identified guests.
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures
• Performs other duties as assigned

REQUIREMENTS/EDUCATION:

• High School diploma or equivalent work experience required.
• Must possess good communication skills
• Must be able to report to work on time as scheduled
• Must be able to work weekends, holidays and nights as needed
• Must be able to successfully pass a background check and receive a license from the DE Lottery
• Must present an overall professional appearance and report to work in appropriate attire
• Must be able to read and write English fluently.
• Possesses well-developed inter-personal skills and the ability to set and achieve high standards of performance.

ORGANIZATIONAL RELATIONSHIPS:

Accountable to: Manager – Player Services

Accountable for: N/A

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Dover Downs, Inc. is an equal opportunity employer. Addendum to Job Description