Purpose:

The General Manager is responsible for the functions of daily operations. Overseeing and managing the team within each department according to BAC values, standards and procedures in order to ensure organizational success, effectiveness and efficiency.

Scope:

The General Manager reports to the CEO and is responsible for maintaining an efficient, positive environment, ensuring company goals and objectives are being met as set forth by upper management. The General Manager oversees the Department Managers/ Directors, Supervisors, Customer Support Agents & Dispatchers, Contract & Crew Shuttle Chauffeurs, Access Ambassadors, Mobility, and EMS Team. They work diligently with the Leadership Team to maintain and develop effective quality controls in each department. The General Manager ensures government regulatory compliance, ensures team needs are met, and cultivates a positive and safe work environment. The General Manager is committed to continually demonstrating the BAC core values to the rest of the team.

Responsibilities:

Environment:

• Maintains a positive, clean, organized and safe work environment for all.
• Designs and implement company policies.
• Ensure office and shop supplies stock levels are adequately inventoried, anticipated, and maintained.
• Ensure office equipment is functioning properly.
• Ensure filing systems are maintained, updated, including protections and security of files and records.
• Plan and implement office systems and layout.

Team:

• Demonstrates the ability to lead, communicate and champion the BAC core values, company policies and standard operating procedures.
• Ensure the top four goals are met by leading the team through decision making, guidance, coaching, training, accountable measures, and clear direction especially in regards to performance expectation.
• Ensure completion of all supervisor duties outlined on the daily checklist.
• Ensure completion of all department duties acting as relief help when needed.
• Establish effective and positive communication amongst all team members.
• Ensure effective team member scheduling in each department.
• Ensure compliance of BAC’s standard operating procedures, and policies through evaluation, coaching and disciplinary actions.
• Ensure that all cash handling procedures are followed.
• Ensures proper execution of rates.
• Promotes and practices safe work habits, rectifying and reporting potential safety hazards, operational inconsistencies and team member incidents to the CEO.
• Ensures completion of operations reports/documents incidents/team member accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment.
• Ensures proper follow up and resolution of all incident reports.
• Cultivates among the team an attitude of proactive responsiveness to prevent customer service situations.
• Ensures Proactive action in solving customer problems and satisfying customers in various situations.
• Ensures all company policies and procedures with regards to maintaining the highest quality and consistent standards of vehicle cleanness and trip punctuality.
• Ensures that all team members are educated on our products and services, by developing an understanding of our various types of vehicles and the services provided in each department.
• Maintains quality control standards through phone/field/service/vehicle spot checks.
• Fulfill all other duties assigned as assigned by the CEO.

Qualifications & Skills:

• Minimum high school diploma or equivalent with a four-year degree or equivalent supervisory experience of 50 employees.
• Excellent interpersonal & team building skills.
• High level problem solving & decision-making skills with attention to detail and high level of accuracy.
• Flexibility in daily tasks, stress management & time management skills.
• Effective verbal, written and listening communication skills in the English language.
• Keyboarding & Computer skills including spreadsheet & word processing.
• Basic knowledge of business financials and cost tracking.
• Scheduling will include weekends, evenings and special events as needed.
• Well-organized and detail-oriented and able to multitask with a high level of accuracy in preparing and entering information.
• Must have a current driver’s license with a clean driving record and no DUI.
• Must pass pre-employment and random Drug and Alcohol tests.
• Must pass a federal background check for security threat assessment with fingerprints.
• Must possess a current DOT medical card.
• Must be willing to obtain a CDL class B license within the first 180 days of employment.

Personal Attributes:

• Maintains strict confidentiality in performing duties of security, personnel and finance with an excellent work ethic.
• Possess cultural awareness and sensitivity.
• Attitude of servant leadership.
• Embodies the core values of BAC: Responsibility, Accountability, Integrity, Service, Engagement, Understanding and Perseverance.

Environmental Conditions & Physical Demands:

This work requires sitting or standing for long periods of time, using office equipment, driving in challenging road conditions andmay require lifting up to 70lbs and other duties as needed. Work is performed in both office and shop settings within multiple locations in Anchorage Alaska to include both indoor & outdoor with potential travel within the state. Peak seasons include but are not limited to summer & holidays. Average work week is 40-50 hours. All BAC Transportation vehicles and buildings are smoke-free.