The General Manager is responsible for all aspects of the hotel. Provides guidance to their management team and front line associates. He or she will ensure that financial performance is optimized and maintain a high quality of service. Make sure the hotel is operated in compliance with state federal and local regulations. The general manager should possess good communication and interaction skills as he or she is expected to interact with guests.
This includes personally welcoming V.I.P hotel guests, anticipating and addressing guest’s needs and getting feedback from them in order to ensure satisfaction, ensuring all information provided to the guest is current and accurate.
Here are major responsibilities:

• Keeping an eye on all the operations of the hotel, including activities of all departments
• Inspecting all the rooms regularly in order to check if they are keeping up with the hotel standards
• Responsible for recruiting, training, and supervising staff
• Responsible for managing budgets
• Planning maintenance works, events, and room bookings
• Managing and coordinating employees’ duties (receptionist, janitor, clerks, and so on)
• Motivating workers and promoting teamwork to ensure optimum service and guests’ needs are met
• Organizing and coordinating the use and rental of hotel spaces for social events, meetings, and parties, and conferences, etc.
• Ensuring good, smooth, and effective interaction with guests
• Monitoring daily and monthly revenue generated, as well as cost and expenses
• Keeping track of budgets and expenses, including reviewing financial reports and statements
• Upholding the guidelines established by the hotel owner and ensuring that employees adhere to the laid down rules and guidelines.

Job Summary