Job Summary:

Coordinate, prioritizes, and fulfill duties required for contracted trips in a professional, timely manner using good judgment while keeping safety a top consideration.

Duties:

• transfer clients in a safe, timely, on schedule, lawful manner according to company procedures and protocols.
• able to lift 70lbs regularly
• speak directly with clients, answering questions
• maintain solid customer relationships by handling questions and concerns with speed and professionalism as described in the employee handbook. 
• monitor the workload by logging in to DriverAnywhere.net daily and responding
• be regularly accessible by cell phone to discuss trip assignments with dispatch
• advise other drivers about traffic problems such as construction areas, accidents, congestion, weather conditions or other hazards
• record information as required by the company
• collect payments from clients when balances are due
• verifying & checking flight statuses
• confirm shift availability in a timely manner
• able to be flexible with job duties
• report to managers when something is broken or needs repair
• keep vehicle clean and tidy inside and out
• fuel vehicles as needed
• check company assigned email box daily
• follow directions from the dispatch office regarding updates and schedule changes
• Executes all terms and conditions as set forth in BAC Transportation’s employee handbook

Qualifications:

• Strong work ethic
• Punctuality
• Flexibility in scheduling
• Friendliness
• Team spirit
• Detail oriented
• Multi-tasking capability
• Composure under pressure
• Current driver’s license
• Must pass pre-employment and random Drug and Alcohol tests
• DOT Health card obtain and keep current
• Must pass background checks to include a good driver history record
• Must be able to read and write in the English language
• Willingness to work weekends and holidays is a must.
• Possess a sincere desire for delivering 1st-rate customer service.

Skill requirements:

• excellent communication skills
• must be able to communicate by telephone, and in person in a courteous, friendly and professional manner with all clients, vendors, staff and co-workers
• acknowledges and greets clients within 30 seconds while maintaining a professional and friendly demeanor
• must be able to learn and remember pick-up and destination points
• maintains the security of customer financial and identifying information
• may not provide “lift” services or assistance to any client or hospital guest not in a wheelchair; only offer a hand for assistance
• ability to work in a highly demanding and highly stressful environment
• good eyesight, hearing, manual co-ordination and dexterity
• a good memory for details and procedures
• good judgment and decision-making skills
• the ability to work well in a team environment
• be able to back a car or van with trailer proficiently and under pressure
• be able to follow verbal and written direction
• be able to learn the driver confirmation system (Driver Anywhere)

Direct Supervisor: 

Department Manager(s)

Manager on Duty

Dispatcher on duty

Shift Description:

Crew Shuttle Driver usually work shift’s that vary all hours and often include, holidays and weekends. This work requires sitting for long periods of time. It can be stressful when dealing with emergency situations or with routine work punctuated by very busy periods.