Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities, you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Customer Service Representative in Small Business Credit Card. Learn more about our career areas and lines of business at www.wellsfargo.com/about/careers. In this role, you will: Support financial products and services Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution Perform moderately complex customer support tasks Receive direction from customer service supervisor and escalate non-routine questions Interact with customer service team on complex customer issues Provide training on policies and procedures, and provide guidance to less experienced individuals, as well as internal and external customers Required Qualifications: 2 years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues Ability to navigate multiple computer systems, applications, and utilize search tools to find information Excellent verbal, written, and interpersonal communication skills Ability to negotiate, influence, and collaborate to build successful relationships Knowledge and understanding of credit card products, policies, and procedures; within a call center environment Wells Fargo Virtual Library experience Systems of Record: BSC and CIV Call Center/Phone experience. Job Expectations: Paid Training will start on July 8, 2024. The schedule will either be 10am to 6:30pm M-F. You must attend every day of training those first 6 weeks, NO absences will be allowed during that time. Once done with training you will be assigned a team and a supervisor and a work schedule. The work schedule will fall within the Business Operating hours of 7am to 11pm Mon-Sat and 9am to 10pm Sun. You must have the flexibility to work ANY schedule assigned to you that falls within the Business Operating Hours. Training will be held in office and your first 60 days after training will also be in office. After that, with manager approval and evaluation, you could move to a Hybrid schedule (one week in office/one week from home rotation). Posting End Date: 11 May 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 47 on Fortune’s 2023 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at www.wellsfargo.com LinkedIn: https://www.linkedin.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions.