1 Collections Representative Job in San Mateo, CA
B-Stock is Hiring a Remote Collections Representative
JOB SUMMARY
As a Collections Representative at B-Stock, you will assist the Collections Team in performing a variety of accounting duties including collecting and recording payments in a timely manner. You will provide customer service support regarding payments, refunds, account adjustments, client discrepancies and short payments. Reporting to the Collections Manager, this individual will work in a hybrid setting base out of our Headquarters in the Bay Area of California.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Contact customers through various communication channels to resolve past due balances and address account situations.
- Assist the team in carrying out collections and reporting activities to ensure timely receipt of order payments.
- Provide customer service support for payments, refunds, account adjustments, client discrepancies, and short payments.
- Follow established procedures for processing receipts.
- Utilize B-Stock's online administrative system to track outstanding orders, enable or disable customer bidding and site eligibility, process incoming payments, record collection notes, and cancel orders when necessary.
- Actively seek ways to strengthen team and organizational performance.
- Perform other assigned tasks and duties as necessary to support the Accounting Department.
MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES
- 3 years of experience in Collections or Accounts Receivable involving collections.
- High School diploma or equivalent
- Strong numerical skills for reading, sorting, checking, counting, and verifying numbers.
- Proficient in computer data entry.
- Excellent interpersonal, verbal, written, and telephone communication skills.
- Proficiency in clerical, word processing, and office skills.
- Strong organizational skills with the ability to prioritize workload and meet tight deadlines in a fast-paced and dynamic work environment.
- Great attention to detail.
- Ability to work independently and as part of a team on multiple projects.
- Knowledge of MS Word and MS Excel
PREFERRED QUALIFICATIONS
- Familiarity with RingCentral and Salesforce.
- Experience with NetSuite and Stripe.
- Knowledge of Global Debt Collection, including the European Union (EU).
- 7 years of experience in Collections or Accounts Receivable involving collections.
EMPLOYEE BENEFITS
- Competitive compensation packages including bonus and options
- Medical, dental, and vision benefits
- Matching 401(K)
- Unlimited Paid time off
- Telecommuting and remote-work options
- Support for continuing education
- Team off-sites
THE COMPANY
B-Stock is the world's largest B2B recommerce marketplace for excess [or surplus] merchandise. Businesses of all sizes leverage the B-Stock platform to sell and buy customer returns, overstock and other excess merchandise - ranging from top brands and retailers who want best-in-class inventory management to entrepreneurs looking to source valuable merchandise for their resale businesses.
Tens of thousands of small business owners all over the globe use B-Stock to launch and power their resale business. We take pride in empowering these innovators and entrepreneurs of commerce.
In 2020 we sold 120 million items across our platform, giving a second life to this otherwise would be "waste" merchandise. In fact, we kept 400 million pounds of goods in use and saved millions from the landfill. It feels good to be B-Stock!
The amount of returned or unsold inventory continues to grow each year, and in 2020, it was estimated at over $1 trillion worth worldwide. We know there is tremendous value in and demand for this inventory - no matter the category, condition, or location. The B-Stock platform gives buyers a simple way to buy brand-name merchandise directly from top retailers and manufacturers. At the same time, we offer companies an automated, trusted replacement for traditional liquidation while boosting operational efficiency, recovery rates, and cycle time.
Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.
For more information, visit bstock.com/careers/
OUR VALUES
Make Each Dollar Count
Whether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.
Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves).
Do The Hard Things Today That Will Pay Off Tomorrow
We're willing to sacrifice and endure, fail and adapt to reach our long-term goals.
Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won't succeed.
Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.
No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on "protected categories," B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.
Work Authorization required.
Job Summary
Full Time
$42k-54k (estimate)
06/25/2023
06/03/2024
The job skills required for Collections Representative include Accounts Receivable, Accounting, Customer Contact, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Collections Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collections Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Collections Representative positions, which can be used as a reference in future career path planning. As a Collections Representative, it can be promoted into senior positions as a Collections Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collections Representative. You can explore the career advancement for a Collections Representative below and select your interested title to get hiring information.
If you are interested in becoming a Collections Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collections Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Collections Representative job description and responsibilities
A collections representative, often referred to as an account collector, works on behalf of creditors to collect past-due debts from consumers or businesses.
01/18/2022: Macon, GA
May also be known as bill collectors or accounts receivable specialists.
01/30/2022: Toledo, OH
Commonly deal with delinquent accounts—people or businesses who have not paid their bills on time.
02/10/2022: Rock Island, IL
Collections specialists often work for third-party agencies responsible for pursuing collections for several companies.
03/23/2022: Danbury, CT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Collections Representative jobs
Often entry-level professionals. Minimal experience and education required when pursuing this position.
03/09/2022: Davenport, IA
Step 3: View the best colleges and universities for Collections Representative.
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